Groupon Customer Service Issues

I have a Groupon voucher for the Italian bar and grill in Stalybridge, Cheshire. Our reservation for tomorrow at 7pm for 4 people needs to be canceled due to an unexpected illness. The vendor initially canceled our booking, and Groupon has been unhelpful when I reached out via chat. The voucher expires soon, and there are no other available reservation slots. I require a full refund as I am well within the 24-hour cancellation window.

I visited Mediquick Weight Loss with a valid Groupon. Despite confirming the Groupon both when scheduling the appointment and upon arrival, I was charged $[redacted] at checkout. They claimed the Groupon couldn't be used due to added services. I understand Groupons are supposed to be promotional tools, but I was charged without any Groupon credit. When I requested to speak to a manager, I was informed she wasn't available, but potentially something could be done next time I paid. Upon returning a month later, I faced the same issue of not being able to use the Groupon and was charged additional fees for each shot. This situation feels deceptive as they promote Groupons but don't honor them when customers arrive.

Ticket (#[redacted]) Update Hello Amy, I appreciate your response. The code ILXV9OK2J81 seems to be incorrect or there may be an issue preventing it from being recognized in our system. Please contact Groupon's customer support to have them verify the code as it can't be found in our system. Once the code is rectified, you should be able to proceed with your purchase. If you encounter further complications, please don't hesitate to contact us. Thank you, Niah Art Specialist

I purchased tickets for the Slash Zone on July 23rd for my children's birthday, but unfortunately, they were closed. I apologize for any inconvenience. I am requesting a refund as July 23rd was the only day I could make it there. I also incurred expenses for renting a vehicle, totaling $[redacted] plus tax and fees, along with full insurance costing about $[redacted]. Additional costs for tolls and gas were also spent. Unfortunately, I do not have the funds to revisit Wildwood. While I am aware the Groupon can be used until September, I am certain I won't be able to return soon. This is my first time encountering an issue with Groupon. I kindly request a refund. Thank you and have a pleasant day.

I purchased a Groupon for a $70 fishing charter to celebrate my friend's birthday. We called a week ahead to confirm and were told we were set for 7:45am. When we arrived early at the address, there was no boat or anyone present. Despite trying to call multiple times, there was no answer. After 20 minutes, we saw our boat pass by. I am very frustrated and want a refund, not a Groupon credit. The charter provider is Chasin Finz. I believe they should be removed from Groupon to prevent further customer dissatisfaction.

Over the weekend, we unintentionally ordered two sets of chairs. They were both in our cart while my husband and I were deciding on colors, but the order was submitted accidentally. We promptly canceled the orders, however, the payment was connected to a bank card we no longer use, which was charged. The refund was indicated on my Groupon account, but it has not appeared in my bank account yet. I am usually not required to wait this long for a refund, so I am concerned. When can I anticipate the refund to be credited back to my account? Furthermore, how can I delete this outdated bank card from my Groupon account? Despite attempting to remove it, it still remains as the default card when I check my account settings.

I recently purchased a Groupon for scar removal at a place called Mermaid Beauty Center. Initially, when I called, a knowledgeable person answered my questions. However, on subsequent calls, I encountered challenges. A man with communication difficulties and later a woman who did not speak English made it hard for me to feel comfortable with the service. Upon visiting the location, I felt unsafe and decided not to proceed with the treatment. I am disappointed as I usually enjoy using Groupon and this experience is new to me. I would appreciate a refund or credit for a future purchase. Thank you.

I have a reservation at the Serene Vegas hotel from 7/25/19 to 7/28/19. I am feeling apprehensive about my upcoming stay at [redacted] E Harmon Ave, Las Vegas, NV [redacted]. The website photos portray a serene atmosphere, but reviews suggest otherwise. After speaking with a front desk staff member who admitted the rooms need renovation, I am concerned. He mentioned contacting Groupon for a refund if needed, but I am unsure of the process since this is my first time booking online. If the rooms turn out to be as described - with insects, uncleanliness, and in disrepair - I will need to seek a refund to secure alternate accommodations. I am seeking advice on how to proceed in case I encounter the issues mentioned in reviews. I appreciate any guidance as I am anxious about what awaits me at the hotel.

I recently ordered a Milo sofa set consisting of a three-seater, two-seater, and swivel chair on June 13th. Unfortunately, there have been several issues with my order. After contacting Groupon multiple times, I finally received the two-seater and swivel chair on July 15th, but the three-seater was not available. I had to wait without furniture in my new house until the 15th of July, and as of the 24th of July, I am still missing the three-seater sofa. The delay in delivery was not communicated clearly, and I feel that I should be compensated for the inconvenience and time I've had to wait. This experience has left me feeling disappointed, as I had high expectations based on recommendations from family members who purchased the same sofa without any issues. I hope this matter can be resolved promptly, as waiting this long for a sofa is unacceptable.

I purchased a facial spa package for my mother and myself as a gift. When I tried to schedule the appointment, there was a discrepancy between the weekend availability stated on the groupon/website and what the spa representative mentioned over the phone. Eventually, after multiple attempts to align our schedules with the limited availability, we managed to secure appointments several weeks later. Regrettably, we received an email the day before our booked appointments, on 7/24, informing us of a cancellation due to unforeseen circumstances. My mother and I are both disappointed by the lackluster customer service experience and the inconvenience caused by the frequent rescheduling. I am seeking a refund of $[redacted] for the two groupon services, as I believe a groupon credit would not be suitable given the situation.

Hi Niah, I believe there might be an issue with the code you provided. It seems to be incorrect or not visible in our system. Could you please upload a picture of your Groupon voucher for me to assist you better? The code you need is the redemption code, starting with the letters GPN and including a combination of letters and numbers with no spaces or dashes. Hope to receive your reply soon! Best regards, Amy --- Note: I have rephrased the content for better clarity and conciseness.

I recently purchased a 50-minute Polarity bodywork session at the Crystalline Awaken Float Spa. The picture displayed a massage, and I contacted them from my work phone to make an appointment, leaving my name and cell phone number. Unfortunately, when they called me back, it was on my work phone, and they ended up speaking with my boss. After the confusion, I managed to call back and secure an appointment. However, I was later informed that I couldn't come in on a Saturday due to the owner's policy on Groupons, offering Monday or Tuesday instead. I found the whole experience quite unprofessional and would appreciate a credit to my account as this won't fit my schedule. I have been a loyal Groupon user for years and have always enjoyed the services I've received. Thank you for your attention. - Diane Smollin

I was under the impression that signing up for rewards the same day as my order would qualify for rewards, but the email indicated otherwise. The representative should have clarified that the order wouldn't count until after signing up, as it was a significant order of nearly $[redacted]. Additionally, I noticed the same Groupon deal is now $18 cheaper today compared to when I purchased it last night. I am wondering if it's possible to switch out the order while still using the coupons. It would be beneficial if Groupon would honor the rewards eligibility for my initial purchase and adjust the price difference considering the circumstances. I also encountered issues with a coupon code provided, as there was no live agent available to assist in revising the order.

I am seeking a refund for the Groupon purchased for Kontour Med Spa. The lack of available appointments and unresponsive phone calls have been frustrating. While speaking with a staff member, I was informed about an extra $25 charge that was not disclosed in the fine print, which is disappointing. I initially chose this spa based on affordability, but I have found other Groupon deals that are slightly more expensive yet offer a wider range of treatments. The undisclosed fee and appointment difficulties have led me to request a refund for this voucher. The customer service experience has been unsatisfactory, especially considering the challenges in scheduling an appointment after already making a purchase.

I am struggling to log in and have reset my password multiple times, which has been frustrating. I recently received my order and want to return the knee brace as there was no size selection, leading me to believe it was one-size-fits-all. However, the package arrived labeled as XL, disappointing me. I am requesting a full refund, including shipping, due to misleading information. If there is a women's medium available for exchange at no extra cost, I would appreciate it. I am unable to print the return label and would appreciate assistance from a customer service agent. Please contact me, Leah R., at [redacted]. Thank you.

I bought 2 tickets for the Saints football game on 6/6/19, but I never received them. Subsequently, my checking account was compromised. The seller made unauthorized attempts to access my wallet and later called to exploit my account details successfully. On 6/10/19, I received a fraudulent message from my bank regarding a $[redacted].64 Groupon purchase on 6/6/19. Unable to reach the fraud department, I replied affirmatively to confirm the purchase. Shortly after, $[redacted] was withdrawn from my bank account via Cash App for JR Shoes. My bank is investigating the issue to reimburse the $[redacted]. I remain uncertain about receiving the game tickets. The order number is #1[redacted]37-[redacted]. HF [redacted]. Any assistance is appreciated.

I am still experiencing issues with my canceled orders from June 3rd. I bought two pairs of shoes with order numbers # [redacted] and [redacted], but mistakenly used the wrong card. I promptly canceled the order, but the incorrect card was still charged. To date, I have not received a refund or any confirmation of the refund being processed. Although My Groupons indicates that both items were refunded, this is not accurate. I am seeking assistance to resolve this matter and receive the refund for the two items I was charged for but have not been reimbursed.

I am Sarah M. I have not used my Groupon for The Waxing Studio in Huntersville, NC, and I am seeking a refund. Recently, I experienced a family tragedy, which led me to urgently travel to MS. Unfortunately, despite my efforts to cancel the appointment within 24 hours by leaving voicemails and messages online, the business did not respond. Upon my return, when I visited the studio, I faced unwelcoming behavior from Octavia, who denied receiving any of my previous attempts to contact them. After a confrontational interaction, a one-time refund was issued, but the experience was disappointing due to forged charges on my credit card, lack of communication, and misleading claims from the business. I am requesting a refund for my Groupon with code [redacted]1 and will not be returning to this establishment in the future.

I am experiencing difficulty purchasing a Groupon deal from Ax-Man Surplus Stores. When I try to buy it, I receive a message saying, "This order exceeds the purchase maximum for this deal." I previously bought this same deal in [redacted], and there are no purchase restrictions mentioned on the Ax-Man Groupon page. Ax-Man has confirmed they do not limit Groupon purchases, so I am unsure why I am encountering this message. Can you please rectify this issue so I can proceed with buying the Ax-Man Surplus Stores Groupon? If necessary, you can reach me at [redacted].

I have been attempting to contact Groupon for the past two months. Unfortunately, there is no available phone number to reach out for assistance. Each time I have tried to connect via mobile chat, the chat ends abruptly. In May, I made a purchase of a bundle of iPads where one was received, and the other was missing. Upon reaching out for help, I was informed that the missing iPad had been delivered before the one I received. Subsequently, I initiated a claim regarding the missing item, but it was unexpectedly closed by Groupon, per information from Fedex. Following Groupon's advice, I returned the received iPad for a refund, totaling $[redacted] for both. To my dismay, the refund has not reflected in my credit card transaction yet. Additionally, I had purchased warranties for the items, but the funds have not been reimbursed. Unfortunately, I do not have the cash on hand to cover this amount. I urgently require the refund to be processed. As a last resort, I will be visiting my bank to file a dispute. Marilyn Grove.