Regarding *Order * ********** & *********** **I placed an order through Groupon in Fe...

GetHuman3038605's Order Never Arrived issue with Groupon from June 2019

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Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman3038605's own words
Regarding *Order * ********** & *********** **I placed an order through Groupon in February for a company called MiniFigure Megastore. I spent $** to earn a $** credit for legos. The company advertised as being in America. After ordering, I didn’t receive a shipping email for several weeks. I emailed them to find out that the items I ordered were on back order. The company was not going to make me aware of this until I asked. So when I finally received shipping info, it was international shipping and the tracking numbers did not work. I finally, after * months received a partial order. A month later I reached out to inquire why my other legos had not arrived. I was told that I should receive them within * weeks. It has now been * months since I made the order and I am still missing half of my order with no tracking or correspondence from the company. I purchased two of the vouchers when I originally visited Groupon. One for me and one for a friend’s son. Upon giving them the voucher*coupon code the mini figures megastore had changed its name and the type of products they carry. Since I have not received my legos and the company changed the products they originally advertised, I would like a refund or some type of restitution for this issue. These were intended to be birthday gifts that have now come and gone. I ordered in February for a birthday in May, I assumed * *** months was sufficient time even coming from China. Although the lack of customer service from Minidigure Megastore is not a reflection of Groupon, I would like to advise discontinuing affiliations with the business as it will affect my willingness to purchase from Groupon in the future for fear of a similar outcome.

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Groupon

Order Never Arrived issue
Reported by GetHuman3038605
Jun 5th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 217941 others
0 customers following this

Timeline

GetHuman3038605 started working on this issue
Jun 5th, 2019 6:23pm
GetHuman3038605 indicated the issue is not fixed yet.
Jun 5th, 2019 10:26pm
GetHuman3038605 indicated the issue is not fixed yet.
Jun 5th, 2019 10:27pm
GetHuman3038605 indicated the issue is not fixed yet.
Jun 5th, 2019 11:23pm
GetHuman3038605 indicated the issue is not fixed yet.
Jun 6th, 2019 8:15pm
GetHuman3038605 indicated the issue is not fixed yet.
Jun 6th, 2019 8:16pm
GetHuman3038605 indicated the issue is not fixed yet.
Jun 7th, 2019 12:37am
GetHuman3038605 indicated the issue is not fixed yet.
Jun 9th, 2019 1:35am
GetHuman3038605 indicated the issue is not fixed yet.
Jun 9th, 2019 1:35am