Regarding *Order * ********** & *********** **I placed an order through Groupon in Fe...
GetHuman3038605's Order Never Arrived issue with Groupon from June 2019
Help with my Groupon issue
First: share to improve GetHuman3038605's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3038605 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman3038605's own words
Regarding *Order * ********** & *********** **I placed an order through Groupon in February for a company called MiniFigure Megastore. I spent $** to earn a $** credit for legos. The company advertised as being in America. After ordering, I didn’t receive a shipping email for several weeks. I emailed them to find out that the items I ordered were on back order. The company was not going to make me aware of this until I asked. So when I finally received shipping info, it was international shipping and the tracking numbers did not work. I finally, after * months received a partial order. A month later I reached out to inquire why my other legos had not arrived. I was told that I should receive them within * weeks. It has now been * months since I made the order and I am still missing half of my order with no tracking or correspondence from the company. I purchased two of the vouchers when I originally visited Groupon. One for me and one for a friend’s son. Upon giving them the voucher*coupon code the mini figures megastore had changed its name and the type of products they carry. Since I have not received my legos and the company changed the products they originally advertised, I would like a refund or some type of restitution for this issue. These were intended to be birthday gifts that have now come and gone. I ordered in February for a birthday in May, I assumed * *** months was sufficient time even coming from China. Although the lack of customer service from Minidigure Megastore is not a reflection of Groupon, I would like to advise discontinuing affiliations with the business as it will affect my willingness to purchase from Groupon in the future for fear of a similar outcome.
GetHuman3038605 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman3038605 fixed the problem
We are waiting for GetHuman3038605 to fix the problem and share the solution with the rest of us customers.
Please help with my Groupon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.