I was attempting to update my credit card information and it was a Groupon number, but...

GetHuman2839213's customer service issue with Groupon from May 2019

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The issue in GetHuman2839213's own words
I was attempting to update my credit card information and it was a Groupon number, but the gentleman seemed to transfer me and then suddenly all my financial information was flashing across my computer screen. Your employee hacked me, ordered a couple of gift cards for himself to the tune of over $***. I have had to cancel the credit card number he used. His email is *****@***.com.**Please call me back and help me understand how this occurred. I will never order again from Groupon, since you no longer have customer support or the people you have working for you are crooks. This gentleman was Indian.**Please respond. My bank wants me to come in and close down all my accounts since he managed to hack my bank also.**Sincerely,**Anne Lipscomb****-***-*****or text *****@***.com

GetHuman2839213 did not yet indicate what Groupon should do to make this right.

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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Customer service issue
Reported by GetHuman2839213
May 29th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 214120 others
0 customers following this

Timeline

GetHuman2839213 started working on this issue
May 29th, 2019 8:16pm

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