Bought a massage on Groupon. The masseuse doesn’t honor Groupon. I keep asking for a refund. Guess I did get rubbed, the WRONG way...

GetHuman-frogwenc's Refund My Order issue with Groupon from April 2019

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-frogwenc will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-frogwenc can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-frogwenc's own words
I was simply hoping to use my Groupon and get a massage. ... I bought a massage w* Lori Jorgenson St. Paul Mn. I made the appt right away and showed up on time. She wasn’t there. I left a note and a voicemail. She returned call, left voicemail explaining that she doesn’t honor this groupon and the online appt program had issues etc. I still have her voicemail stating she doesn’t honor this groupon. PLEASE do the right thing and totally refund this. Please don’t try to sell me something or offer “store credit”, just refund this unusable Groupon.
This was especially frustrating because I had pulled a muscle in my back. I saw the Groupon deal for a massage ( something I normally wouldn’t think of) and thought it was really going to help me. I stood outside for close to*** hour in -*** weather knocking* buzzing*texting and calling to no avail. I was so tense and cold after this experience I can honestly say it set my recovery back many days...
A simple refund would make this right.
I’ve been a customer of Groupons for many years and I’ve always been happy. I’m not sure what the hold up has been on issuing me this refund. I just don’t understand the problem. They sold me something that DOESNT work. All I’m asking is for a refund. Groupon is my go-to thing that I think of when I need goods or services. I search Groupon often. This situation could make or break this habit of mine.
I’ve contacted Groupon several times. Now I’m talking to get human. Don’t know what else to do*
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Groupon

Massage therapy
Refund My Order issue
Reported by GetHuman-frogwenc
Apr 10th, 2019 - 2 years ago
Fixed
Seen by 417 customers so far
Similar issue to 190960 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline

GetHuman-frogwenc started working on this issue
Apr 10th, 2019 7:28am
GetHuman-frogwenc indicated the issue is not fixed yet.
Apr 11th, 2019 7:57pm
GetHuman-frogwenc indicated the issue is not fixed yet.
Apr 11th, 2019 8:30pm
GetHuman-frogwenc indicated the issue is not fixed yet.
Apr 14th, 2019 3:50am
GetHuman-frogwenc indicated the issue is not fixed yet.
Apr 14th, 2019 4:23am
GetHuman-frogwenc indicated the issue is not fixed yet.
Apr 14th, 2019 1:03pm
GetHuman-frogwenc indicated the issue is not fixed yet.
Apr 14th, 2019 4:40pm

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