Where is Groupons research to weed out bad companies to do business with? This makes Groupon look bad too! False advertising, Cheating the customers because it's difficult to resolve issues, to make big profits.

GetHuman-asaccher's Order Never Arrived issue with Groupon from April 2019

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GetHuman-asaccher's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asaccher will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-asaccher can let us know if they help or not.
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Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-asaccher's own words
I was trying to buy a special Birthday Gift for my son, something he really enjoys but wouldn't normally purchase for himself because it's expensive!*At $**.**, it was a reasonable price for me to afford to get him something special! ... I was trying to purchase a birthday gift for my son who lives in Texas. (I'm in CA) *His favorite coffee is Death Wish Coffee, advertising to be the strongest coffee there is.*I found what I thought was an awesome deal and ordered was advertised as ** boxes of ** k cups each for $**.**. *Normally, it's about twice the price at the store. *HOWEVER, my son only recieved * boxes of ** each making it not only the strongest coffee there is but the most expensive at ** k cups for $**.!!!*I am very disappointed with this company, Valeriy Market. This was for my son's BIRTHDAY!*I've been watching the tracking for delivery and even that looks very suspicious. It says the product was delivered but the tracking is still open ended? What does that mean?*Valeriy Market still owes my son * boxes of Death Wish Coffee or needs to refund the balance to me for the difference to resolve this issue. It's been a month, plenty of time to do the right thing.
This WAS and IS very frustrating because it was a BIRTHDAY present!*Now I feel like he was cheated on his gift and I was TOTALLY overcharged for the listed item on Groupon.
They can make it right by sending my son the Birthday Gift I paid for, first and for most. *If that's not going to happen, I would like my money back.
I am a new customer to Groupon and this totally sours my view on you and the people*businesses you do business with. *I would like to see this resolved just by my son receiving the coffee that was purchased and paid for. If that's not possible, I'd like a refund, either one within a reasonable time frame.
I've tried anything except calling Groupon, who do not answer the phone. *I tried researching Valeriy Market without much luck. *I've given it plenty of time in case the coffee was back ordered but there has been no communication from anyone.
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Groupon

Death Wish Coffee, ** boxes of ** k cups each from Valeriy Market
Order Never Arrived issue
Reported by GetHuman-asaccher
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 54 customers so far
Similar issue to 190734 others
0 customers following this
Items needed
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Timeline

GetHuman-asaccher started working on this issue
Apr 9th, 2019 8:17pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 10th, 2019 4:39pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 10th, 2019 4:44pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 10th, 2019 4:44pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 11th, 2019 3:31am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 11th, 2019 4:31am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 11th, 2019 4:35am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 11th, 2019 4:35am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 11th, 2019 4:40am
GetHuman-asaccher shared this issue with others over email
Apr 11th, 2019 4:40am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 12th, 2019 11:19pm
GetHuman-asaccher shared this issue with your circles on Google+
Apr 12th, 2019 11:19pm
GetHuman-asaccher shared this issue with friends on Facebook
Apr 12th, 2019 11:20pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 12th, 2019 11:21pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 12th, 2019 11:23pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 12th, 2019 11:24pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 12th, 2019 11:24pm