I went to book a teeth whitening treatment at Thorndike dentist in Rochester and was to...

GetHuman-joohudso's customer service issue with Groupon from April 2019

Help with my Groupon issue
The issue in GetHuman-joohudso's own words
I went to book a teeth whitening treatment at Thorndike dentist in Rochester and was told that I would have to make * trips to them in order for the treatment to be carried out. This was not made clear when purchasing the offer and I WOULD NOT HAVE BOOKED IT if I had been made aware of this. They also advised that there was no availability for this week either. Secondly, Groupon states that it is ** miles away from where I live however upon running it through google maps, it is an extra ** miles away so an additional ** miles there and back. I’m really not very happy about all of he above and would therefore like to just cancel it as I do not feel that the information provided by the dentist has been accurate or completely transparent.**Please could you advise accordingly?**I might also add that I have previously purchased a teeth whitening experience via Groupon back in **** if I remember correctly in Edinburgh, and this only incurred one session to fulfill the treatment.**Many thanks,**Julie Hudson

GetHuman-joohudso did not yet indicate what Groupon should do to make this right.

How GetHuman-joohudso fixed the problem
I contacted them via the phone and they are going to escalate it further and reply back within * days.....
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Groupon

Customer service issue
Reported by GetHuman-joohudso
Apr 8th, 2019 - 2 years ago
Fixed
GetHuman-joohudso shared how to fix
Seen by 13 customers so far
Similar issue to 189962 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-joohudso started working on this issue
Apr 8th, 2019 5:11pm
GetHuman-joohudso shared this issue with others over email
Apr 8th, 2019 7:25pm
GetHuman-joohudso indicated the issue is not fixed yet.
Apr 9th, 2019 1:15am
GetHuman-joohudso indicated the issue is not fixed yet.
Apr 9th, 2019 4:02pm
GetHuman-joohudso indicated the issue is not fixed yet.
Apr 9th, 2019 4:20pm
GetHuman-joohudso confirmed the issue is fixed. Hooray!
Apr 9th, 2019 4:21pm
GetHuman-joohudso confirmed the issue is fixed. Hooray!
Apr 11th, 2019 11:33pm