Nobody can contact you. The hotel cannot and I have been trying for days. Via email, vi...
GetHuman-alexa_ku's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman-alexa_ku's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexa_ku will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alexa_ku can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Name on account, Email on account, and Billing address
The issue in GetHuman-alexa_ku's own words
Nobody can contact you. The hotel cannot and I have been trying for days. Via email, via website, via app, via phone! There are two transactions charged to my card. When I tried to book these they both said the website was down (I have screenshots with metadata) also when I see that these two may be booked (it’s confusing) it says the price is $**** then crossed our to zero, obviously also looking indiciayve to the first notice that the transaction did not process. I have been in contact with the hotel who cannot reach you, expertises also gave me unreachable contact. When I have tried for days in app it says that the site is down. Need refundbon these two kind items for the houstonian. I have also contacting the credit card company in reaching out for support on this matter. I have exhausted all known resources at this point.
GetHuman-alexa_ku did not yet indicate what Groupon should do to make this right.
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