My wife looked on the Groupon website on ****** for the cost to purchase tickets at Uni...
GetHuman-dvenners's customer service issue with Groupon from February 2019
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Help with my Groupon issue
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GetHuman-dvenners's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dvenners will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dvenners can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Name on account, Email on account, and Billing address
The issue in GetHuman-dvenners's own words
My wife looked on the Groupon website on ****** for the cost to purchase tickets at Universal Studios in Orlando, FL, but did not make a purchase. She then checked Universal direct and purchased from Universal. She was charged $***.** through Universal and then charged $***.** through Groupon for the same tickets. Groupon was never authorized to charge for the tickets and no tickets were ever received. We have gone through the email game, but they say they will not refund. I'm ready to file a lawsuit against them. I'm willing to try one more time to resolve this if you have a relationship with them, but am running out of patience!
GetHuman-dvenners did not yet indicate what Groupon should do to make this right.
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