Groupon Customer Service Issues

I bought a Groupon for horseback riding and wine tasting, but there was an issue with the weight limit when I tried to make a reservation on 2/9/19. The representative mentioned that my husband and I exceeded the weight limit and advised me to reach out to Groupon for a refund since the voucher showed as redeemed. The rep assured me that Groupon would confirm that the voucher was unused and process a refund to my debit card. However, I have been unsuccessful in reaching the toll-free number for further assistance.

I have a reservation for today, 2/9-2/10, at Great Wolf Lodge in Kansas City, KS through Groupon. Upon arrival for check-in, we were informed that there was no reservation on file and the hotel was fully booked with no rooms available. My husband, daughters, their friends, and I are extremely disappointed as we had a long drive here, and the children were eagerly anticipating this trip. I am very upset and require a complete refund along with some form of compensation for this inconvenience. The situation is entirely unacceptable. Please contact me urgently at [redacted]. Best, Kari L.

I have been trying to buy a Groupon for the past two days. However, I keep encountering an error message that says 'custom field cannot be blank' when I try to process the order. I have made several purchases on Groupon before and all required fields are filled out. I had three other people try to purchase it on their accounts, but they faced the same issue. It seems like a problem on Groupon's end. I have been attempting to contact Groupon customer support for two days now as the deal is time-sensitive. I would appreciate speaking to customer support over the phone as soon as possible to resolve this issue. Thank you for your assistance.

Hello, this is Christopher M. I purchased a Swedish massage as a gift for my mother, Karen M., but she recently suffered a severe injury and is unable to utilize it. She will undergo another surgery related to her injury, making a massage unsuitable for her. The gift voucher expires on Tuesday, February 12th. Is it possible for me to receive a refund for the unused gift certificate? I am concerned about losing the value of the massage due to her physical limitations. Kindly reach out to me or call me at [redacted]. Thank you.

I received a birthday gift from my sister-in-law which was a Groupon for a Spa. Unfortunately, the Spa only has appointments available on Saturdays in [redacted], and they close by 5 pm on weekdays. Since I work full-time and finish at 5 pm, I won't be able to use this Groupon. I would like a refund, but I don't want it to be refunded to my sister's card. Can the refund be issued as a gift card so I can use it for other Groupon purchases? Please advise if it's possible to receive a refund. Thank you for your help.

I recently placed an online order for some flowers, but I believe I was charged twice for it. Additionally, I did not receive information about where the flowers are being delivered. The payment was processed without providing me with the delivery address or a final total. Moreover, the confirmation was sent to an old email I no longer have access to. The flowers I ordered were a dozen roses in the shape of a heart, originally priced at $40 but I managed to purchase them for $20. My contact number is [redacted].

I have faced challenges with Groupon's customer service department. When an order error occurred, I remained understanding, but when they insisted I ordered something I didn't, I encountered resistance. Refunds were denied, leaving me with overpriced items. The service I received was disappointing, with a staff member suggesting I was experiencing buyer's remorse, implying dishonesty. This lack of empathy and care is disheartening. I have made numerous orders previously, but this negative experience has halted my patronage. Customer service plays a vital role in retaining clients; indifference drives them away. Groupon should reflect on their treatment of loyal customers like me. I hope this incident was worthwhile for them. On a larger scale, unhappy customers share their experiences with others, magnifying the impact. Groupon's focus seems only on profits, not customer satisfaction. ~~~~~~~~~~~~~~~ A. S. Hemphill

Hello, I made a purchase last night for a Pizza deal that was offering a $50 value for $29 and an additional 10% off with the code 'Funday' before midnight Sunday. However, I couldn't find where to apply the code during the purchase process. Subsequently, I noticed a different deal allowed the code and successfully purchased it. The initial purchase only prompted for payment details without the code option. Now, I see two pending charges on my credit card without the correct amounts or discounts applied. If I don't receive a satisfactory response within 48 hours, I will request a reversal from my bank. It's concerning that there's no phone number for contact, making your operations seem questionable. As a legitimate company, you should be easily reachable for customer support. Hi Neville, Thank you for your order (#1[redacted]19-[redacted]) on 10 February [redacted] for the Proper Pizza deal. Your Groupon for $50 is ready for use. Simply redeem via the Mobile App or print it from My Groupons. Details for redemption are available in the voucher's fine print. Regards, Neville Baker

I visited the Lasik Vision Institute where I was initially quoted $[redacted] for both eyes. However, one day before my surgery, when I went to purchase a Groupon as advised by the salesman, the price had increased by $[redacted]. After discussing this with Randy from the institute, he suggested I go ahead and purchase the Groupon for $[redacted], ensuring we would settle the difference afterward. Following my surgery, I inquired about my refund, and Randy mentioned it would require them to issue a check. During my follow-up appointment, I was informed they were unable to refund the additional $[redacted]. After contacting Groupon, they mentioned they would refund me if the institute agreed to it. Randy initially agreed but later mentioned they couldn't process the refund due to my payment method. Despite offering to accept a check or cash, no resolution has been reached. I possess copies of the invoice and email communications for reference. I paid for the Groupon using my PayPal card but fail to see the relevance of this detail since payment was made. I am determined to resolve this matter as $[redacted] is a significant sum to me.

I am incredibly frustrated with the recent issues I have encountered with Groupon deals. I purchased vouchers for Bee’s Nails and Waxing in Chicago, valid until February 28, [redacted] and March 29, [redacted]. When I tried to book an appointment, the vendor refused to honor the Groupons. I am requesting a full refund for both vouchers. This situation is exasperating, especially since I missed out on a 25% discount Groupon was offering that I could have used at other nail salons had I known Bee’s Nails would not honor my vouchers. They mentioned that Groupon was supposed to inform me about the refunds, but I never received any notification. As a loyal Groupon customer, I feel unfairly disadvantaged by this experience. I hope for a resolution to this matter promptly.

I purchased a coupon for a personalized photo frame from Mezoo, but when I tried to redeem it, the voucher didn't work. I reached out to the company via email, and received a response after nearly a month stating that they are no longer in business. I am requesting a refund for the full purchase price of $9.95. Below is the email response I received: Hi Elizabeth, Thank you for your email. Unfortunately, due to unforeseen circumstances, the Mezoo website has been taken down indefinitely. We appreciate your support over the last 6 years. If you have an unredeemed voucher, please contact your voucher provider for a refund. If you have placed an order, please reach out to PayPal resolution center or Groupon for a refund. Kind regards, Team Mezoo

I'm requesting a refund for my PrinterPix purchase. After reaching out to them, I was directed to contact you for the refund. Below is a correspondence I received: From: Support Pix US <[redacted]> Sent: Friday, February 8, [redacted] 9:01:26 PM To: Priyanka Sherchan Subject: Request #[redacted]: How would you rate the support you received? Hello Priyanka Sherchan, We value your feedback regarding our product and service. Please take a moment to rate the support you received by selecting one of the options below: - Good, I'm satisfied - Bad, I'm unsatisfied Additionally, here are some details from previous email communication I had with Printerpix: "I would like to get a refund. It’s very cumbersome to use the voucher. Had I known beforehand, I wouldn't have made the purchase. I am requesting a refund!" Kind Regards, Priyanka Sherchan

On August 3rd, [redacted], I purchased a Groupon deal for services at Slim Co. of Syracuse in Manlius, NY. The package included 6 laser lipo sessions, whole-body vibrations, and a consultation for $[redacted]. I had multiple appointments scheduled from November to December. During the initial consultation, the chiropractor explained the requirements for the treatment, such as drinking a specific amount of spring water daily and engaging in light exercise. Due to being on medication that affected my metabolism and lifestyle, I decided to cancel the remaining appointments. Despite being told that I would be reimbursed, I have yet to receive a refund. I reached out to the chiropractor regarding this issue but was informed that they did not receive payment from Groupon and suggested I contact them for a refund. I have attempted to resolve this matter several times without success, and I am still waiting for reimbursement.

Last week, while planning my trip to San Diego, I visited Groupon, a site I don't usually frequent. I placed items in my cart to estimate the total cost with taxes. Surprisingly, the transaction went through for two San Diego Zoo passes, although I did not intend to make a purchase and did not enter any credit card details. This raised concerns about the security of my card information stored on the site, as I had not used it for over eight months. Despite reaching out last week, I received no follow-up communication after contacting customer service. To address this issue, I am seeking to escalate the matter to a supervisor as my attempts to resolve it with a representative were unsuccessful.

Hello, my name is Kaitlynn Lotz. I made a hotel reservation at Fairfield Inn Newark International Airport through Groupon. Unfortunately, I had a distressing experience during my stay. While using the hot tub, I witnessed a man engaging in inappropriate behavior, which made me extremely uncomfortable. Despite reporting this to the front desk, they were unable to provide assistance and did not handle the situation appropriately. No actions were taken, and no authorities were involved. Due to this uncomfortable incident, my companion and I decided to check out early and find alternative accommodation, incurring additional expenses. I reached out to the hotel management for clarification, but they were unhelpful and provided inaccurate information about our check-out time. I am sharing this experience in the hope of resolving the issue and seeking reimbursement for the disrupted stay.

We made a reservation at The Linq Hotel in Las Vegas from February 9th to February 12th. When we returned to the hotel early on February 9th, we encountered a problem. In the elevator, with 7 people, we got stuck between floors after pressing the button for the 11th floor. Despite calling for help, we were stuck for 45 minutes until the fire department arrived. Security and staff initially seemed unhelpful and made light of the situation, causing distress. When we raised the issue upon checking out, the hotel mentioned contacting Groupon, through which we booked, for further assistance. However, the only resolution offered was waiving a small fee. We believe such a serious incident warrants more attention and action. We have the contact information for the manager and would appreciate your help in resolving this matter. Thank you.

I have 2 vouchers for Dante Salon and Wellness Spa for facials. I would like to request a full refund due to the poor customer service experience I had with them. After multiple communication issues and scheduling problems, including being told different information about the applicability of my Groupon, I arrived for my appointment only to be told that there would be a significant delay. This lack of organization and poor communication has made me lose confidence in their services. I am requesting a refund for both vouchers. Thank you, Jenny Chew

I would like a refund for one of the tickets I purchased for the Starlite Majesty Majestic Cruise. My name is Barbara C. I bought two tickets, one for myself and my husband, and the other as a gift for Clarissa, who used it already. There was an issue with one of the credit card payments, but it went through two days later. Since I live in Tampa and would like to use the cruise, I need the ticket transfer to my name. I left feedback on Groupon, but I am unsure if it was received. Please reach out to me to confirm either the refund or the ticket transfer. Thank you and have a nice day.

On January 27, [redacted], I purchased two messages from Just Breathe Message Therapy. One was a 60-minute Swedish massage for $39.00, and the second was a 60-minute Deep Tissue Massage for $45.00. On February 7th, I called the contact number provided in the email, asking for a call back to schedule an appointment. Later that evening, I received a text message from Kailey, inquiring about setting up the appointment, but despite my response, no call back was received. I have left multiple phone messages and text messages without a response. With Valentine's Day approaching, as I had planned to surprise my boyfriend with the Deep Tissue massage, and being only two days away from the holiday, I am requesting a refund to seek services from a more reliable company.

I had a disappointing experience at Midway Auto Repair where I had a scheduled appointment for an oil change using a Groupon. Upon arrival, the owner mentioned he couldn't service my [redacted] Ford Fusion due to missing equipment needed to lift my car. This was not communicated beforehand, leaving me frustrated. I would like to exchange my Groupon for a different service. Please reach out to discuss resolving this issue. -Lety R.