On Nov. *th I ordered * groupon*coupons: * wooden puzzles from Printerprix. The cost...

GetHuman1891917's customer service issue with Groupon from January 2019

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The issue in GetHuman1891917's own words
On Nov. *th I ordered * groupon*coupons: * wooden puzzles from Printerprix. The cost for each*groupon was $**.**. The total *was $**.****Groupon did not list the shipping*cost. Had this cost been listed I*would not have bought the coupons.**Each puzzle coupon was $**.**.*The shipping cost for each puzzle was $**.**. This made the total*for shipping $***.**, charged to my Amex card on Dec. **, ****.**They told me that this was for expedited shipping, which they*said I ordered. I did not order*expedited shipping. I did not *want expedited shipping. I did*not GET expedited shipping.**I ordered the puzzles on Dec. **, ****, and did not receive them*until after Christmas, on Dec. **, ****. **The four puzzles came in separate*envelopes. If Pinterprix would have*mailed the four puzzles in one box*the total cost of mailing would have been $**.**, per FedEx. I was*charged $***.** on my Amex*statement.**This is price gouging. What good *does it do to buy a coupon from*Groupon if they charge more than*double the amount of the merchandise and call it "shipping"?**I called Printerpix and was connected to their call center in*India. They speak with an accent*that prevents me from being able*to communicate effectively. A man*named Clinton spoke with me, and*said he could issue a credit to me*for $$**.**. I told Clinton that more than that should be credited*to me. Clinton said that he would*ask his manager if they can refund the whole shipping amount, and *that he would call me back by tomorrow, Jan *, ****. He did*not call back. **The call center in India said they have no record of an offer to return even the $**.**.**The Groupon advertisement did *not advise me that the shipping*charges would be so ridiculous.**The Groupon advertisement said*that these were "wooden" puzzles.*However, wooden puzzles are *about ***" thick. These puzzles*look and feel like regular puzzle*pieces, made from what appears*to be cardboard. The weight listed*on each mailing envelope was **,*which included packaging materials.**The Printerpix order numbers are:* ********* ********* ********* **********The Groupon coupons are:* NLN*LY*FDJPB* NTN*SF*ETKYT* NON*RK*NQP*T* NSN*M**BR**P**The postage I was charged was $***.**. The postage I should*have been charged should have*been no more than $**.**. The*difference is $***.**. I have*been gouged for that amount.**I have these puzzles in their*original mailing envelopes, and*would be most happy to mail*them back to whoever will make*things right.**Please advise what you consider*a fair solution would be. Thank you.**Janice Howes*P.O. Box ****,*Poway, CA ************@***.com**(***) ***-*******Please send me a copy of this*email that I am writing to you, as*I intend to contact Amex and*object to the charges made by*Pinterpix. Thank you.

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Groupon

Customer service issue
Reported by GetHuman1891917
Jan 3rd, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 135811 others
0 customers following this
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Timeline

GetHuman1891917 started working on this issue
Jan 3rd, 2019 11:14pm

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