Hi, **I have been trying to contact groupon & have put in a customer service request bu...

GetHuman1851508's customer service issue with Groupon from December 2018

10 views | 132805 similar | 0 following
Help with my Groupon issue
GetHuman1851508's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1851508 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1851508 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1851508's own words
Purchase * couples massage ... Hi, **I have been trying to contact groupon & have put in a customer service request but am not getting anything back. **I tried to buy a couples massage Groupon & was told I didn't have enough funds in my account so I put money in the bank and ordered it again. **Both orders ended up getting processed & paid for. The email I got for the first one told me it couldn't be processed, * days later it took the money from my account.**I really want to refund $*** to my account but Groupon is not returning my emails. I have been working on this everyday for the past * days.**Please contact me & let me know what you can do.**Thanks,*Kassia Klages ******@***.com***********
It is impossible to find info. on customer service. I can't get a hold of anybody to fix my issue.*I was told the first order didn't not go through & then * days later it processed on it's own - not ok
Refund duplicate order of $*** into my account
I've been using Groupon for close to** years & have never had an issue until now
Called the massage place who could not refund it.*Sent several messages to Groupon with no response
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Groupon

Couples Massage
Customer service issue
Reported by GetHuman1851508
Dec 30th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 132805 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1851508 started working on this issue
Dec 30th, 2018 1:01am
GetHuman1851508 indicated the issue is not fixed yet.
Dec 30th, 2018 1:04am

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