I want to have my “Window Squad” Groupon refunded because it was literally impossible f...

GetHuman1840296's customer service issue with Groupon from December 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1840296 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1840296 can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1840296's own words
I want to have my “Window Squad” Groupon refunded because it was literally impossible for me to redeem my voucher. I spent weeks trying to schedule my power wash appointment. I called every day for a week when I finally got ahold of someone. He said he couldn’t talk then, but took my number and promised to call back. Two days later he hadn’t called back so I called yet again and left a message saying I was going to cancel my Groupon before my cancelation window ended since I feared I wasn’t going to ever even manage to get an appointment. He called back and said he wasn’t with his calendar then but he could do the appointment any time the first week of December and to just text him what day he wanted and he’d put it on the calendar. Through text I finally got an appointment for December *th. On December *th I tried calling to confirm for the next day, no answer, I left a message. The man never showed up and I’ve yet to hear from him since. I tried emailing Groupon but never got a response. And it appears impossible to call anyone at Groupon. I’m hoping someone will finally talk to me and give me my money back.

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Groupon

Customer service issue
Reported by GetHuman1840296
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 130521 others
0 customers following this

Timeline

GetHuman1840296 started working on this issue
Dec 27th, 2018 3:36pm