I place an order for an item with Qualty personalized hand towels in on October **th an...

GetHuman-mrkreddy's customer service issue with Groupon from December 2018

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The issue in GetHuman-mrkreddy's own words
I place an order for an item with Qualty personalized hand towels in on October **th and I did not receive the item so far and upon contacting the vendor, I received the following email. *****Karla (Qualtry)**Nov **, *:** PM CST**Hello,**Thank you for your email. I apologize for the inconvenience but we are currently sold out of Hand Towels. We expect a new shipment to arrive Mid-December. *We can choose to either leave the order as is and wait for the shipment to arrive or cancel the order at this point. If cancelled, I will refund the full amount we collected. If you used a discount code on the order, you will need to contact Groupon or Living Social for the remainder of the refund.*Please let me know how you would like to proceed. **Thank you, *Karla *Qualtry Customer Support**I would like to request a refund from Groupon for the coupons purchased as I did not receive the shipment yet. Order details are as follows:***Order *:************Purchase Date:*Wednesday, Oct **, *****Expires:*Tuesday, Jan **, *****Qty:***Order Total:*(American Express ending in ****)*$**.**

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Customer service issue
Reported by GetHuman-mrkreddy
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 129765 others
0 customers following this


GetHuman-mrkreddy started working on this issue
Dec 26th, 2018 6:13pm

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