I purchased a groupon that came with a package of two massages.**One of the massages wa...

GetHuman-carlawor's customer service issue with Groupon from December 2018

19 views | 123454 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-carlawor's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-carlawor's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-carlawor will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-carlawor can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-carlawor may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-carlawor's own words
I purchased a groupon that came with a package of two massages.**One of the massages was used over a month ago, so I scheduled the second one. When I arrived, the owner told me that she could not perform the massage for me because I had already used one. She said that only one groupon could be used per person.**I explained to her that I had only purchased one groupon for myself, not a gift for anyone else. I also told her that the policies states that the services must be used by the same person, but could not be used at the same time.**The owner went on to read the policy and told me that I needed to gift the second massage to another person.**My confusion in all of this is that it does not state that the purchaser of the Groupon has to gift one of the massages to another person. **I have purchased a Groupon for someone as a gift and I was required to enter that person's name and it came with a separate Groupon number.**At this point, I no longer desire to get a massage with the place for which the Groupon was purchased. A full refund seems unfair because I have already redeemed one. Is it possible to receive half of a refund?**If the understanding is correct on my part, please let me know and if the owner is incorrect, please give her an explanation of the proper use of a two massage Groupon voucher.**Please make me aware of what my options are and if any further information is required.**Sincerely,**Carla Word

GetHuman-carlawor did not yet indicate what Groupon should do to make this right.

How GetHuman-carlawor fixed the problem

We are waiting for GetHuman-carlawor to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-carlawor fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-carlawor
Dec 18th, 2018 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 123454 others
0 customers following this


GetHuman-carlawor started working on this issue
Dec 18th, 2018 9:28pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies