I cannot shop. On fri and all weekend I tried. Your first rep gave me different instruc...

GetHuman-jlynn_ki's customer service issue with Groupon from November 2018

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The issue in GetHuman-jlynn_ki's own words
I cannot shop. On fri and all weekend I tried. Your first rep gave me different instructions than second rep. Neither worked. I received a reply and tried to kessege back to resolve but my file closed or email contact closed before hand. Missed all Black Friday deals...frustrating and worse customer service ever...just slams shut communication process. I jave only iPad and no app and can't get app, therefore, can buy one item only and not get back to deal page to continue shop and add items to cart which would soak me badly in shipping charges...was unable to get help with this. After I submitted help request, waited till **:** pm following day before reply and them email thread and communication closed! I typed four messeges to explain, not realizing the communication closed and groupon walked away without resolving and no one receiving communication or resolving or helping in anyway...you really saved me money by keeping it in my wallet but certainly didn't save me frustration and tremendous waste of my time with me being only one actively trying to assist in this!...even asked if I proceeded one item per order at time if you'd cover shipping...really wanted to shop with you guys, but you made sure I could not with the tremendously terribly bad customer service I received!
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Groupon

Customer service issue
Reported by GetHuman-jlynn_ki
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Timeline
GetHuman-jlynn_ki started working on this issue
Nov 28th, 2018 8:52pm
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Nov 28th, 2018 8:53pm