Bought Skin Spa Groupon for my daughter surprise Bday , I got massage for myself too. I...
GetHuman-regstep's customer service issue with Groupon from November 2018
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-regstep's own words
Bought Skin Spa Groupon for my daughter surprise Bday , I got massage for myself too. I called one location and the guy said they don’t do massages!!!, asked me to call ** street location because they do it. I called right away and this same guy picked up even when I called different number!!!. I said I spoke with you from the ** street location and he was laughing g , I heated few people laughing behind his back. I made arrangements for massage and facial on December ** th for both of us, I said please sent confirmation to me. Few minutes later my daughter calls me saying I should not have arranged that for her. They sent her my surprise!!!!, I called them and I was told that the system is sending messages. The surprise is spoiled and as they said... well you can cancel... which I want to do . Please call me because I want to change this Skin Doa Groupon for another, this surprise is spoiled not because so much she knows already but the attitude of Dkin Sos employee who really doesn’t care, there is something funny about their business where one person answers every location even with different phone numbers.*Thank you*Regina ***-***-****
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