Bought Skin Spa Groupon for my daughter surprise Bday , I got massage for myself too. I...

GetHuman-regstep's customer service issue with Groupon from November 2018

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The issue in GetHuman-regstep's own words
Bought Skin Spa Groupon for my daughter surprise Bday , I got massage for myself too. I called one location and the guy said they don’t do massages!!!, asked me to call ** street location because they do it. I called right away and this same guy picked up even when I called different number!!!. I said I spoke with you from the ** street location and he was laughing g , I heated few people laughing behind his back. I made arrangements for massage and facial on December ** th for both of us, I said please sent confirmation to me. Few minutes later my daughter calls me saying I should not have arranged that for her. They sent her my surprise!!!!, I called them and I was told that the system is sending messages. The surprise is spoiled and as they said... well you can cancel... which I want to do . Please call me because I want to change this Skin Doa Groupon for another, this surprise is spoiled not because so much she knows already but the attitude of Dkin Sos employee who really doesn’t care, there is something funny about their business where one person answers every location even with different phone numbers.*Thank you*Regina ***-***-****

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Groupon

Customer service issue
Reported by GetHuman-regstep
Nov 28th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 97171 others
0 customers following this

Timeline

GetHuman-regstep started working on this issue
Nov 28th, 2018 12:49pm