I bought a Groupon for $** for $** worth of flowers with Proflowers on ******** so I co...

GetHuman-healthyf's customer service issue with Groupon from November 2018

2 views
 | 
95405 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-healthyf's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-healthyf's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-healthyf will want to follow the link below to head to their help center. We will check on GetHuman-healthyf later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-healthyf may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-healthyf's own words
I bought a Groupon for $** for $** worth of flowers with Proflowers on ******** so I could get flowers delivered to my mom the next day for her **th birthday. I then paid another $**.** to get the flowers I wanted. When my mom never got anything by *pm I called to find out when she could expect it. Turns out that they were not delivered. The person I spoke to couldn't tell me much. After I pressed him he said they had a MD address, not WI where I ordered them to go. Totally blamed it on me. I offered to share the confirmation receipt I had proving it wasn't my mistake. He didn't want to see it. He was so rude and he didn't ever admit it was their fault. Worst customer service ever. Then put me on hold for a long time not asking if it was ok. I finally told him I wanted my money back when he said he couldn't help me. He said he'd refund me but I still don't have my $**.** back and of course no flowers either. This place is so bad that I'd like my $** Groupon back too. Thanks for any help.
GetHuman-healthyf did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-healthyf fixed the problem
We are waiting for GetHuman-healthyf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-healthyf fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-healthyf
Nov 27th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 95405 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-healthyf started working on this issue
Nov 27th, 2018 2:15am