I found a Groupon for ** dollars to have my hair done. I wanted my roots darkened and m...

GetHuman-erynkell's customer service issue with Groupon from November 2018

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The issue in GetHuman-erynkell's own words
I found a Groupon for ** dollars to have my hair done. I wanted my roots darkened and my blonde more ashy. Once I was finished, I noticed a huge line from dark to light going across the top of my head. It was supposed to be a gradual fade from dark to light. Not only that, but my blonde was more yellowy-orange than what I started with. I didn't have it in me to tell her that I didn't like it, so I did not say anything but I hated it. I had to immediately run to sallys after and grab a toner for my hair to make it more ashy. As a result, my hair is now worse than what I started with. I just want to know how we can fix this, as I paid ** dollars for a balayage that didn't come out right, plus ** to buy new products to correct my hair and * mire hours of my time. My birthday party was the next day so this also caused me a lot if mental anguish, hoping I can correct my hair in time. I would really appreciate a refund. Thank you
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Groupon

Customer service issue
Reported by GetHuman-erynkell
Nov 26th, 2018 - 10 mons ago
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GetHuman-erynkell started working on this issue
Nov 26th, 2018 3:53pm