Yesterday morning I went to Spa World and use Groupon coupon to take service. For some...

GetHuman-lcheng's customer service issue with Groupon from November 2018

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The issue in GetHuman-lcheng's own words
Yesterday morning I went to Spa World and use Groupon coupon to take service. For some misunderstanding reasons, the staff redeemed the wrong coupon. I tried to talk the manager but when he heard it from his staff, he became upset and ignored me. When I went into the locker room, I heard he cursed me clearly. I tried to say something ( no shouting , no bad worlds), he just jumped to me and said I am the manager, I decide do not service you, get out here! What kind of service it is!!!! I left and didn’t take service. However, he said he already redeemed the coupon, I had to call Groupon to get refund. For me Spa World doesn’t like Groupon customers because Groupon give customers good promotions and Spa World can’t make money, so Spa World doesn’t care Groupon customers.

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Groupon

Customer service issue
Reported by GetHuman-lcheng
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 82528 others
0 customers following this

Timeline

GetHuman-lcheng started working on this issue
Nov 10th, 2018 1:19pm

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