Yesterday morning I went to Spa World and use Groupon coupon to take service. For some...
GetHuman-lcheng's customer service issue with Groupon from November 2018
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lcheng's own words
Yesterday morning I went to Spa World and use Groupon coupon to take service. For some misunderstanding reasons, the staff redeemed the wrong coupon. I tried to talk the manager but when he heard it from his staff, he became upset and ignored me. When I went into the locker room, I heard he cursed me clearly. I tried to say something ( no shouting , no bad worlds), he just jumped to me and said I am the manager, I decide do not service you, get out here! What kind of service it is!!!! I left and didn’t take service. However, he said he already redeemed the coupon, I had to call Groupon to get refund. For me Spa World doesn’t like Groupon customers because Groupon give customers good promotions and Spa World can’t make money, so Spa World doesn’t care Groupon customers.
GetHuman-lcheng did not yet indicate what Groupon should do to make this right.
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