Hello Groupon, I purchased a Aura Laser Skin Care IPL treatment from Groupon. I showe...

GetHuman-yvonka's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-yvonka will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-yvonka can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-yvonka's own words
Hello Groupon, I purchased a Aura Laser Skin Care IPL treatment from Groupon. I showed up for my appointment on ******* to redeem the service. The owner (Nader) at Aura Laser would not honor my Groupon voucher, he said because in the fine print, the service only applies to new clients. I looked at the voucher to see Nothing is said regarding new clients only. When I initially made the appointment, Aura should have mentioned this then. I had been to Aura Laser a year ago for a botox treatment. I have never had an IPL treatment before at Aura Laser. When they offered the IPL on Groupon, I bought it not knowing it applied to new clients only, even though it doesn't say it in the fine print.* I feel Aura Laser is being dishonest with me, and are not following a fair business practice.*Please refund or give me a credit for my Aura Laser IPL purchase.*My voucher number *******

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Groupon

Customer service issue
Reported by GetHuman-yvonka
Nov 5th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 79422 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-yvonka started working on this issue
Nov 5th, 2018 4:52pm
GetHuman-yvonka indicated the issue is not fixed yet.
Nov 6th, 2018 7:02pm

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