To Groupon: I am very disappointed in you because I have been trying for two days to c...

GetHuman-rarmster's customer service issue with Groupon from October 2018

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The issue in GetHuman-rarmster's own words
To Groupon: I am very disappointed in you because I have been trying for two days to contact someone who will help me with my problem. I purchased a voucher from you for EcQuality Auto Detailing. I tried to locate their place of business in National City -- **** Plaza Bonita Road, but no go. I stopped at a home very near where this place of business was supposed to be, but the occupant said she has not seen their place of business (I held up the page from the your website that had the merchant information. I came back home and tried to contact you again---several times last night--no results. So today I tried to find the other place of business in Mission Valley. No go with that one--I went up and down Camino Del Rio North--no go on that one. I want my money back or a trade for the $**.** voucher that I have. My voucher has almost expired and I am going to be in and out of town for several days and will not be able to check further so I want to take care of this and get my money asap. I tried to get someone to chat with me or answer me to let me know what to do, but no go. This is the second time I have had to deal with a company who just falls out of the sky and I cannot tell where they have landed. I need to either get my $**.** back or get $**.** worth of products or services. Also, my credit card that I used with the groupon voucher has been closed because of fraudulent activity on the card when it was in my possession--out of town individuals in Texas used my card--go figure. But now I need you to do right by me with $**.**. Is it too much to respond to my concerns since I spend several hundred dollars on your enterprise*Groupon businesses?
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Groupon

Customer service issue
Reported by GetHuman-rarmster
Oct 4th, 2018 - a yr ago
I have an issue with Groupon too
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GetHuman-rarmster started working on this issue
Oct 4th, 2018 11:18pm