reserved a room for * days in Gatlinburg TN and it was nasty. had mold in rooms and no...

GetHuman1173179's customer service issue with Groupon from September 2018

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The issue in GetHuman1173179's own words
reserved a room for * days in Gatlinburg TN and it was nasty. had mold in rooms and not healthy for family. very VERY misleading advertising on web site. We could not accept the room and the hotel mangagement told us to call Groupon and he would verify our cancellation and we would get a full refund. I am unable to get through on your phone number for customer service listed online and I am very irate. we expect a full refund of ***.** that was charged on our checking account on *-**-**. please respond ASAP to get this to happen without going any further with the issue. we were reassured by hotel management this would be no problem. please credit the account. account is in the name of Courtney Thomas and Becky Thomas**Thank you.
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Customer service issue
Reported by GetHuman1173179
Sep 20th, 2018 - 6 mons ago
I have an issue with Groupon too
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Seen by 8 customers so far
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GetHuman1173179 started working on this issue
Sep 20th, 2018 9:37pm
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Sep 20th, 2018 9:38pm