********* Representative Glen suppose to send me confirmation for $**.** refund for Hai...

GetHuman1004742's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman1004742's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1004742 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1004742 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1004742's own words
Get a $** refund. ... ********* Representative Glen suppose to send me confirmation for $**.** refund for Hair Razors, Clermont, FL. Never received it. Please send. He also told me my account, my name was hacked. Told me a company could fix it. I was suspicious. Asked cost to fix? He disconnected me. Now, I'm scared and worried. Afraid to use Groupon. Pls contact me re refund and if this guy tried to scam me. Thank you.
Spoke to Groupon Customer Svs Rep, Glen, on the evening of **********. He told me he gave me the refund and that I would get an email confirmation in one hour. Never got it. Then, said my "name was hacked" and he could get it fixed!? Very weird. I said how much would that cost? He hung up! Poor service. Could just about hear and understand Glen as he had an accent making it rather difficult. Not a happy customer.
Refund my money. Explain why I was told my name was hacked and why a service to correct such a problem was suggested. Very suspicious and difficult for me to logically comprehend.
I have purchased several items on Groupon. Haven't been a longtime customer. I would like to get this issue resolved. Can I trust this company in the future? I'm not sure. Can't reach them as they make a customer jump through hoops repeating the same thing over and over explaining the problem.
EVERYTHING WAS TRIED.
I have an issue with Groupon too
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Groupon

HairRazors Salon in Clermont, FL for a service
Customer service issue
Reported by GetHuman1004742
Aug 17th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 48115 others
0 customers following this
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman1004742 started working on this issue
Aug 17th, 2018 5:24pm
GetHuman1004742 shared this issue with friends on Facebook
Aug 17th, 2018 5:25pm
GetHuman1004742 indicated the issue is not fixed yet.
Aug 17th, 2018 6:36pm
GetHuman1004742 indicated the issue is not fixed yet.
Aug 17th, 2018 6:50pm
GetHuman1004742 indicated the issue is not fixed yet.
Aug 21st, 2018 3:12am
GetHuman1004742 indicated the issue is not fixed yet.
Aug 21st, 2018 3:14am