Groupon Customer Service Issues

I have encountered an issue while transferring data to my new phone. Despite moving everything successfully, Groupon and some coupons did not transfer. I have updated my email to [redacted] from [redacted] I need assistance in transferring three coupons linked to my old email and phone, which is no longer in use. I fear the coupons might expire before the issue is resolved. I am Susan Z., and urgent help is appreciated. Today is August 16, and I'm reaching out for immediate assistance.

I made a purchase with order 1[redacted]49-[redacted]. After updating my card information, the order was processed, but the rejection notice still shows my old details ending in [redacted] instead of the correct card ending in [redacted]. The original delivery date of 8/23 is now delayed to 8/28 if I reorder. I need this item by the original date and would prefer not to pay expedited shipping. I want to understand why this occurred and resolve it promptly. My daughter is heading to college, and I need the item before she leaves. I'm disappointed there isn't a direct contact option for quicker assistance, as explaining everything in writing can be challenging to ensure clarity and proper communication.

I used Code [redacted]7 for my appointment at the salon. Last month, I attempted to schedule a mani-pedi when my voucher was still valid, but the salon staff were unhelpful. Despite being polite and explaining my situation, they claimed there were no openings. Fortunately, my husband managed to extend the voucher through Groupon. Upon my return from the UK, I booked an appointment for Sunday at 6pm, presenting the updated voucher which stated a redemption value of $15.50. The salon insisted on a code and charged an extra $10, which was not clearly stated in the voucher. Despite the added cost, I chose not to complain in hopes of a positive experience. Unfortunately, the nail technician's attitude was unwelcoming and harsh throughout the appointment, making me feel uncomfortable. The overall service was disappointing, far from the relaxing treat I had anticipated for my birthday. The experience left me upset and dissatisfied with the service received.

I attempted to reach out regarding my coupon for the Bacchanal Buffet in Las Vegas. The printed coupon did not reflect the purchase of two meals, causing confusion upon arrival as they only honored one, leading me to pay for the second. I am requesting a refund for the full price of the second buffet, which was $46.26 including $6.27 tax for both meals. Additionally, I believe there was a misrepresentation of the coupon's value as it stated $60 when the buffet's actual price was $39.99. I am greatly disappointed with this situation.

I purchased two LegacyBox Groupons and redeemed both for my photos, slides, and movies. I opted for a zip drive and downloads but didn't order DVDs assuming they were included. LegacyBox is requesting proof that the Groupon included DVDs. They need to see the page with the voucher code and the fine print underneath for each Groupon. I can provide the unredeemed voucher with the code GBFMVVWB but need a copy of the other one with the code GBFMENMR. Since I already used these codes, I can't access the information again. I appreciate any assistance in resolving this matter and clarifying to LegacyBox that redeemed vouchers don't show fine print and disappear once used. Thank you for your support.

I mistakenly purchased three Groupon tours for a 9-day Nepal trip instead of two. Erica V. attempted to resolve this, but I have yet to receive a refund for the extra ticket and all three tours are still listed on the Groupon site. Here is the conversation with Erica V. regarding this issue: Melvin Henley asked to cancel one order as he purchased three instead of two. Erica P. of Groupon's Getaway Support Chat promised to cancel the extra order. She will confirm with the tour company before issuing a full refund and emailing Melvin. He shared his email as [redacted] and signed off thanking Erica for the assistance. Kind Regards, Melvin Henley

When I scheduled my appointment with Slim Co, I specifically inquired about a procedure for my neck due to my medical history. They assured me it could be done. I bought three laser treatments for my neck area but upon arrival, the technician stated they couldn't use the paddles on my neck and suggested other areas. With my medical conditions, I declined. The technician mentioned the possibility of a refund. Slim Co informed me that they were unable to assist and advised contacting Groupon for resolution.

I bought two Groupons from Legacybox and have already submitted my photos for digitizing. The Groupon was supposed to include DVDs, and I also purchased a zip drive and download option. Now, Legacybox is requesting proof that my Groupon covered the DVDs. They need the page with the Voucher Code and details in the "fine print" for both purchased Groupons. Unfortunately, I already marked one as "redeemed," which removed the information. The Voucher Code I have is GBFMVVWB. I need the Voucher Code GBFMENMR with the associated "fine print." I redeemed the vouchers and need assistance obtaining the necessary proof. Thank you for helping me with this request.

Order Details: Purchase made on August 16, [redacted], with order number 1[redacted]41-[redacted]. Description-Quantity&Price: Weber River Tubing Adventure for One from Destination Sports and Adventures. Total cost: $19.00. I attempted to go tubing with my girlfriend on August 16, [redacted]. Unfortunately, we encountered significant traffic delays due to a highway accident involving a semi truck carrying onions. This resulted in us arriving late at the tubing site, only to find out that the company had canceled all trips for the day. Despite our efforts to explain the situation, they were unable to accommodate us. We were disappointed to not have been informed of the cancellation beforehand. Consequently, we had to seek an alternative company for a last-minute adventure, incurring additional costs. I am now seeking a refund for the service we paid for but did not receive. The company directs me to contact Groupon for the refund due to the third-party nature of the transaction. I appreciate any assistance in resolving this matter promptly. Thank you. Best, Jesse W. [redacted] [redacted]

I purchased three pink Pur tech charging cables on July 1st. One of them stopped working after a few days, and the second one showed an error message saying it may not support the device. They are supposed to be guaranteed for six months. I have tried contacting the company three times through chat, but no resolution yet. I hope they can be replaced. I am a frequent shopper on Groupon and have not had issues before. However, if I do not receive an email from someone in charge, I may reconsider buying from them in the future and share my experience with others.

I recently received my Discover bill and noticed a $35.00 charge from Groupon on July 21st for a Sam's Club membership. I have been unable to locate the Groupon, which seems to be missing. Despite my efforts to find it, the document appears to be non-existent and outdated. I am having difficulty reaching out to Groupon, which is frustrating. My name is J. Belair, and my email is [redacted] Please note my new address is [redacted] Shadowcreek Lane, Williamstown, N.J. [redacted]. My cell phone number is [redacted], and my new home number is [redacted]. I simply wish to address this issue promptly and either receive the Groupon for Sam's Club or a refund. My Discover bill ends in [redacted].

Hello, I purchased a Samsung HWK450 Soundbar on July 29th as a birthday gift, with order number [redacted]. It has been 3 weeks, and I have not yet received it. I called after 7 working days, and was assured someone would contact me. On August 13th, I received an email stating that someone would call me, but so far, no one has. Yesterday, on the 20th, I called again and was told it would be delivered that day, but it was not. I am incredibly frustrated with the service I have experienced. I was told tracking was unavailable due to technical issues. I would like this matter escalated to the complaints department and am seeking a refund due to the significant inconvenience.

I am still M., and I have chatted with four customer service representatives in the past eight days regarding $20 in unexplained charges that have appeared on my account. I am frustrated by the runaround I am receiving, and I feel insulted by the nonsensical explanations they are providing. There are two charges, one for $10.39 and another for $9.33, and I have evidence in my bank statement and receipts that do not align with these charges. It has been nine days since the investigation started, my account is still closed, and it should not be taking this long to resolve. I have saved transcripts of all the conversations which highlight the conflicting information provided by the different agents. I can be reached at [redacted], and my billing address is [redacted] S Jefferson Davis Pkwy apt B, New Orleans, LA [redacted]. Thank you.

On August 7, I placed an order for an exercise bike using Paypal. Although the courier called on August 10, we missed the delivery due to a hospital appointment. Despite being assured of a Monday delivery, the item has not arrived as of August 21. An email from Groupon on August 20 added to the confusion, as the order was apparently still in my basket while out for delivery. I request expedited shipping for my order. Alexander L. The Granary Cranes Lane Lathom Ormskirk L40 5UJ [redacted]0 [redacted]7 As of August 28, my item has not been delivered. I have struggled to reach a human customer service representative at Groupon, as they seem to rely solely on electronic systems leading to frustration and confusion for customers. Contacting the provided phone number led to a dead end, with no one available to assist. After navigating their website and finding no real solutions, an unhelpful technical suggestion further added to the difficulty of resolving my issue.

My daughter gifted us 2 Rod Stewart tickets for tomorrow night purchased from Groupon in January. The voucher numbers are #[redacted]6 and #[redacted]5. The ticket details were meant to be sent to us via email at [redacted] between January and March. Despite our efforts, we have been unable to locate them. We only recently created a Flash Seat Account as advised by the venue, but the tickets are not there either. Please provide a link to access the tickets or arrange a refund for my daughter, Katie Abner, for her expenses. Our experience with Groupon and Living Social deals has not been this challenging in the past, and the lack of customer support is frustrating. It would be greatly appreciated if someone could reach out to assist me. Best, Drew Conneen

I purchased a Groupon on August 17, [redacted]. When I tried to make an appointment the same day, the website wouldn't accept my Groupon code. I tried all the numbers on my Groupon and entered my email address, but nothing happened. I called Exclusive Wellness and Aesthetics, left messages yesterday and today, and someone called back today. They informed me that they were fully booked for the rest of the month. Despite my availability, they couldn't accommodate me and suggested I seek a refund from Groupon. I am now requesting a full refund. Thank you. Maria S. [redacted] [redacted] Groupon Code: [redacted]5 Groupon Number: LG-L77Y-2B45-TLBK-77B2

Hello, my mother purchased a birthday gift for my sister and me from Groupon for two microdermabrasion treatments with an enzyme peel at Face Lash and Brow Studio in Chicago. Unfortunately, the phone number listed on the Groupon page goes directly to voicemail, and despite my efforts of calling and texting for the past two weeks at various times, I haven't received any response or callback. I wanted to use this gift before moving at the end of September, but when I tried to book online, there were no available appointments. This situation is frustrating for both my sister and me, especially since the Groupon expires in [redacted] days. We've been loyal Groupon customers and have never encountered this issue before. We kindly request a refund for this experience. Thank you.

I reserved a room at Margaritaville, but upon arrival, I was informed that their services were combined with the Flamingo Hotel. The Flamingo staff told me Margaritaville had no hotel rooms, just a bar, and my confirmation number was invalid. They couldn't provide me with a room and didn't understand why I was sent there. Additionally, my card was charged $46.99. This experience has caused me stress, and I will not use Groupon due to this misinformation. I expect a full refund on my debit card. I had to find emergency accommodation due to being misinformed.

In November [redacted], I purchased a special deal for Costa's Restaurant in Tarpon Springs for $40.00 from Groupon. However, due to illness and surgery, I was unable to use it before it expired. I am hoping to still use the $40.00 value either at the restaurant or elsewhere. Despite trying to contact them via text and seeking assistance, I have been unsuccessful. The voucher number is 1[redacted]09-[redacted]. Since I am not very tech-savvy, I would appreciate it if you could send me a one-time voucher with a unique code for $40.00 to my email at [redacted], so I can print it out. My decision to use Groupon in the future depends on resolving this matter. Thank you for your help. - Paul Tambakis

I purchased a pet bed, but did not receive a confirmation so I placed the order again. The next day, I received an email confirming both orders. I attempted to cancel one through the chat option but didn't get a response. The day after, I was informed that both orders were shipped. I only need one pet bed and am disappointed with this experience. I won't be shopping with Groupon in the future due to the lack of customer service. The inability to reach an agent by phone is unprofessional. Can you provide assistance on this matter?