My mother in law ordered a mattress for us in December . There was little information f...

GetHuman1005874's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman1005874's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1005874 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1005874 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1005874's own words
My mother in law ordered a mattress for us in December . There was little information for care, but I turn the mattress regularly to maintain. I am also *.*stone so not heavy. Within weeks, the mattress sagged horribly on one side and slopes up towards the middle. I have suffered with back and neck pain, I’ve never known such an uncomfortable mattress. *I saw your returns policy says that for hygiene reasons you will not accept a returned mattress, but my back pain has become so bad and my sleep is so poor, I have decided to contact you to request that you advise upon what you will do in such a case. *The mattress was ordered by Christine Mosedale and addressed to my husband Andrew Mosedale. *Some order info:*Thank you for your order (*****-******-******), placed on ** December ****.
GetHuman1005874 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1005874
Aug 17th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 9 customers so far
Similar issue to 48256 others
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Timeline
GetHuman1005874 started working on this issue
Aug 17th, 2018 9:27pm
GetHuman1005874 indicated the issue is not fixed yet.
Aug 17th, 2018 10:32pm
GetHuman1005874 indicated the issue is not fixed yet.
Aug 18th, 2018 10:37pm
GetHuman1005874 indicated the issue is not fixed yet.
Aug 19th, 2018 3:29am
GetHuman1005874 indicated the issue is not fixed yet.
Aug 19th, 2018 7:56am
GetHuman1005874 indicated the issue is not fixed yet.
Aug 21st, 2018 6:13am