Not at all fixed. Want my money back!

This Chat Conversation with the vendor for which I purchased a Groupon deal should explain what the issue is. *Customer: Jeffrey BiggianiI - I have one vhs tape that I want to convert to a dvd. I purchased the conversion deal from Groupon with Redemption code GSVQDMUL which is supposed to cover the conversion of * tapes to dvd. Your site won't allow me to do this without paying extra for the dvd. Why? How else would you convert them if not to a disc? *Chat started*Bethany of Southtree joined the chat*Bethany of Southtree - Hello! My name is Bethany, and I am a member of the Customer Support Team. I'd be happy to help! *The Groupon vouchers we have available only cover the conversion cost of the media and not the output format. This allows our customers the ability to chose the exact output format they desire - DVD set, Thumb Drive, Digital Download. *Jeffrey Biggiani - So, in actuality you are telling me that I purchased something that i cannot receive? What good is the conversion without a means to convert to? I've done nearly *** conversions with you and have never had this experience before. *This is only * that I forgot to include with my last order. To pay **.** for the Groupon, and another **.** for you is ridiculous. I can get it done cheaper at the local CVS. *Bethany of Southtree - I apologize for any confusion. The different output formats are of different cost which is why they are not included in the Groupon as we never know how our customers wish to receive their items. *Jeffrey Biggiani - Sorry Bethany, but that's absurd. I would like a call from a supervisor. My direct line is ***-***-****.