Not at all fixed. Want my money back!

GetHuman-jeffbig's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman-jeffbig's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jeffbig will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jeffbig can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jeffbig's own words
This Chat Conversation with the vendor for which I purchased a Groupon deal should explain what the issue is. *Customer: Jeffrey BiggianiI - I have one vhs tape that I want to convert to a dvd. I purchased the conversion deal from Groupon with Redemption code GSVQDMUL which is supposed to cover the conversion of * tapes to dvd. Your site won't allow me to do this without paying extra for the dvd. Why? How else would you convert them if not to a disc? *Chat started*Bethany of Southtree joined the chat*Bethany of Southtree - Hello! My name is Bethany, and I am a member of the Customer Support Team. I'd be happy to help! *The Groupon vouchers we have available only cover the conversion cost of the media and not the output format. This allows our customers the ability to chose the exact output format they desire - DVD set, Thumb Drive, Digital Download. *Jeffrey Biggiani - So, in actuality you are telling me that I purchased something that i cannot receive? What good is the conversion without a means to convert to? I've done nearly *** conversions with you and have never had this experience before. *This is only * that I forgot to include with my last order. To pay **.** for the Groupon, and another **.** for you is ridiculous. I can get it done cheaper at the local CVS. *Bethany of Southtree - I apologize for any confusion. The different output formats are of different cost which is why they are not included in the Groupon as we never know how our customers wish to receive their items. *Jeffrey Biggiani - Sorry Bethany, but that's absurd. I would like a call from a supervisor. My direct line is ***-***-****.
GetHuman-jeffbig did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-jeffbig
Aug 15th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 6 customers so far
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GetHuman-jeffbig started working on this issue
Aug 15th, 2018 7:34pm
GetHuman-jeffbig indicated the issue is not fixed yet.
Aug 15th, 2018 8:45pm
GetHuman-jeffbig indicated the issue is not fixed yet.
Aug 15th, 2018 8:47pm
GetHuman-jeffbig indicated the issue is not fixed yet.
Aug 15th, 2018 8:58pm
GetHuman-jeffbig indicated the issue is not fixed yet.
Aug 15th, 2018 9:04pm