I have called and emailed Groupon on twice. No response. *II have ordered * metal unlim...

GetHuman-daneaf's customer service issue with Groupon from July 2018

Help with my Groupon issue
The issue in GetHuman-daneaf's own words
I have called and emailed Groupon on twice. No response. *II have ordered * metal unlimited for wedding presents from Groupon on May **.**I was wondering if they are completed yet. Groupon stated you would contact **me for shipping arrangements. I called Groupon to order these signs, as I had **questions for them. I thought it was all taken care of through the phone call. But **went back through the email, and I needed to redeem them. I am sorry I did not **know the correct process to order.*****One was for F with name Floyd, and one was for T with Turner, I have not heard **anything from Groupon or Metal Unlimited. Although Groupon has taken the money **out of my account for these presents, and I thought they were on their way. The **Turner wedding is August **, and the Floyd wedding is September **. Please, **please, just let me know you have received this order, and they are on they way. *****Please advise. If you need to contact me, please email or call ***-***-****. I am **excited to give these as wedding gifts for my niece and daughter.

GetHuman-daneaf did not yet indicate what Groupon should do to make this right.

How GetHuman-daneaf fixed the problem
Finally after * days emailing and trying to call, i finally got a representative to help by chat box. thank you for your help
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Groupon

Customer service issue
Reported by GetHuman-daneaf
Jul 9th, 2018 - 2 years ago
Fixed
GetHuman-daneaf shared how to fix
Seen by 6 customers so far
Similar issue to 32499 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-daneaf started working on this issue
Jul 9th, 2018 5:08pm
GetHuman-daneaf indicated the issue is not fixed yet.
Jul 9th, 2018 6:39pm
GetHuman-daneaf indicated the issue is not fixed yet.
Jul 11th, 2018 3:23pm
GetHuman-daneaf confirmed the issue is fixed. Hooray!
Jul 12th, 2018 5:10pm

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