Groupon Customer Service Issues

I am seeking a refund from "Balance Beam Consulting" for a $51 foot and head massage session that I purchased. I have been struggling to schedule an appointment using my Groupon. Despite leaving messages for Sherry, the practitioner, she only responds after 2 days and offers me an appointment 3 weeks from now at a location I cannot reach, despite my initial preferences. After her convoluted message suggesting a potential booking on July 31st, she paradoxically asks me to contact her via phone call. I followed up with a text 8 hours ago but have not received a response yet, leading me to feel like she is avoiding honoring my Groupon. I find this situation frustrating and would like a refund to spend my money elsewhere.

Hello, I'm Roberta Hemingway. I recently attended health sessions with Dr. Gore in North Stonington, Connecticut. Due to her involvement in a car accident, she was unable to provide all the sessions. I only received one out of four sessions, but I had paid $[redacted] in full. After reaching out to the office, they advised me to contact you for a refund. It would be greatly appreciated if you could assist me with this matter. I can provide you with the doctor's office number if needed. Thank you for your help in resolving this issue as the doctor is unable to complete the sessions I paid for. Thank you.

Hello! I just noticed that I was charged for 3 Dyson V8 vacuums on my checking account. This is definitely a mistake! Yesterday, I purchased one Dyson, but I had to refresh the website multiple times to get the confirmation number due to the slow processing speed. Now I see that I've been charged 3 times! It's a significant amount of money, and it occurred only because the website was slow and unresponsive. Please cancel the extra purchases and only ship me one unit. This error is distressing, and I hope to receive a prompt response. If only there were a phone number to contact you directly, as I really cannot afford to wait days to resolve this issue. My finances require immediate attention. Thank you.

I am attempting to order two deals and apply your current promotion, the Buy More Save More discount using the coupon code 'SAVE'. However, I am encountering difficulties placing both deals in the shopping cart simultaneously despite multiple attempts. Initially, when I added both deals to the cart, it indicated that two items were present. However, when I tried to explore other deals and returned, I could only add one deal at a time while the previously selected deal vanished. Do I need to buy each deal separately? Will I still be eligible for the promotional discount if I have to make individual purchases? I would appreciate a prompt response as one of the deals might end soon due to high demand. Thank you.

I have a concern about a Groupon I purchased for ra Beauty that is about to expire. I tried to book appointments in advance but they were canceled last minute twice, leaving me disappointed as I had already arranged for a babysitter. Since the provider has been unreliable, I would like a refund or assistance with using the Groupon. I can be reached by phone or email. Thank you.

My daughter surprised me and my mother with a Groupon for a custom facial mask at Anaya Salon in Libertyville, Illinois. I checked the salon's website, and it shows the original value of the service as $50 with the Groupon price of $30, but in reality, the actual original value is $30 regardless of the Groupon deal. I confirmed this price when I called the salon. This misinformation is misleading for customers, as my daughter believed she was getting a deal for a $50 service. It's disappointing and frustrating to realize this discrepancy. I hope to hear back from you soon to address this issue, as it's concerning and could impact Groupon's reputation. Please reach out to me at [redacted]. Ami Shah

I had an appointment scheduled with a service provider, but she was not present when I arrived. Despite booking the appointment over the phone, she claimed she forgot about it. I offered her another chance, but the same situation occurred today. I am fed up with the poor customer service. Could you please credit $40 to my Groupon account so I can find better service elsewhere? I enjoy using Groupon, and I'm certain you can verify my account. Thank you. I plan to leave a positive review for your assistance in resolving this recurring issue. It's unfortunate that I can't report individuals who provide subpar service. I couldn't even leave a review on the Groupon app because it said I hadn't received services, but I've been trying, with no success due to her unprofessionalism.

I recently received Xenitol from Groupon. Unfortunately, there was no allergen warning on the front screen of the Groupon page. The warning that it may contain shellfish derivatives and peanuts was only visible in small print on the back of the bottle. As someone with severe shellfish allergies, this lack of clear information is concerning. I believe Groupon should have a clearer alert about allergens to protect customers. I am requesting a refund as I would not have purchased this product if the allergens were prominently displayed during the buying process. It's important for companies to prioritize consumer safety, especially when it comes to potentially life-threatening allergies. Despite my medical background, I missed this information, emphasizing the need for better disclosure.

I am from Winnipeg, MB Canada. I recently purchased a Paint Nite deal on the Groupon app. Despite having my location settings set to Winnipeg, MB while using the app, I encountered an issue when I tried to use the voucher here. It stated that it was not valid for events in Canada. I am confused as I made the purchase in Canada with my location set as such, and I am unable to change my location settings to anywhere else. Upon checking my Groupon again, I noticed it specifies that it is not valid in Canada. This has not been an issue in the past when I bought Paint Nite deals. Your assistance in resolving this matter would be greatly appreciated.

Chat Transcript Customer: John Veenkamp Date: Jul 11 Time: 11:47 AM CDT John Veenkamp: This location is permanently closed; please refund my purchase. Order #: [redacted]87 Aishah: I am sorry for your experience, John. Let me review your account for a resolution. You're also eligible for a reward challenge, would you like more info? John Veenkamp: No, I do not want the challenge. Aishah: Understood. I'll look into your issue and get back to you soon. John Veenkamp: I decline the reward challenge and any further emails. Aishah: Noted, John. While I can't issue a refund, I can assist you in resolving this with the business. Would you like our help contacting them? John Veenkamp: Groupon should refund as the restaurant is permanently closed. Aishah: I'll escalate your case to our team for further assistance. They'll reach out to you via email. John Veenkamp: All good, I will not return to Groupon. Terrible experience.

I recently purchased an oil change deal from BigoTires through Groupon, expecting to receive three oil changes as in the past. When I contacted the tire store, they directed me to redeem online, a process I was unfamiliar with. Unfortunately, when I printed the coupon and presented it during my appointment, the clerk said it had already been redeemed. I ended up paying for the oil change, realizing it was not a package deal as I had thought. To my surprise, my American Express card was charged $49 by Groupon, when I was unable to use the service. I'm disappointed with this experience and hope for a refund. Thank you, Sherrill Andrade

I have two related issues that I need assistance with: 1. I accidentally used my old employer's email account to log into my Groupon account, and now I can't access the account as the email is inactive. I need help transferring my recent purchase for "All in 1 Auto detailing" (order #[redacted]51) to a new email address or merging it with another account. 2. Even though my old account shows that I redeemed the Groupon on 6/14/18, I did not redeem it. I contacted "All in 1 Auto detailing" on 6/13/18 to book an appointment for 7/13/18, so it's not possible that I redeemed it. I would appreciate your help in resolving these issues promptly. Thank you. -Alex K.

Hi there, I would greatly appreciate it if someone could respond promptly. I also need a contact number to discuss this matter. I reserved a stay at Golden Tulip Rak for my mother and brother-in-law's birthday. I gifted them a two-night stay for the whole family, but I am unable to reach anyone, and after reading negative reviews, I am concerned. I kindly request to change the booking to Al Hamra Village. I have purchased coupons totaling over [redacted] AED. Booking numbers: # [redacted] placed on July 9th # [redacted] also placed on July 9th I urge you to make the change quickly. I don't want to ruin their special celebration as my relatives are leaving soon. I can provide their IDs to verify their birthdays this weekend. Please, change it as soon as possible as I am unable to reach anyone. Best regards

I bought two Groupons for El Mundo Del Tango, with voucher numbers [redacted] and [redacted]4, totaling $58. Tonight, I tried to use them, but Ms. T., the owner, said returning students can't redeem Groupons. Although the Groupon indicates it can be repurchased every [redacted] days, she insisted it's for new students only. Even though I hadn't used a Groupon at El Mundo Del Tango before, she refused. I'd like a refund of $58 and suggest updating the Groupon to specify it's for new students only. Thank you, N. H.

On July 8, [redacted], I purchased 3 adult discount bus tour tickets for DC Trails Bus Tours/Washington DC via Groupon. I created a Groupon account, made the purchase, but did not receive the email containing the Groupon code necessary to activate the tickets. Despite being charged $81.00 on my credit card, I was unable to utilize the discount tickets. I am requesting Groupon to promptly refund the $81.00 back to my credit card. The order number for this transaction was 1[redacted]09-[redacted], placed on July 8, [redacted], at 7:55 am. While I acknowledged the activation of my Groupon account via email, I never received the discount code email. I had to buy the tickets in person from DC Tours at full price at 9:50 am, as I was unaware of any timeframe for utilizing the Groupon offer. Despite receiving an email from Groupon at 11:54 am, I refrained from opening it, following instructions from DC Tours to avoid being double-charged. I kindly request a full refund of $81.00 to be issued promptly to my credit card account. Thank you.

I made a reservation for a pontoon boat on July 14, anticipating the ability to go beyond the marina's limits. Unfortunately, the marina specified that I must stay within those boundaries. This conflicts with my plans for my boyfriend's birthday, which include meeting friends at a sandbar nearby. I would appreciate a prompt response regarding a refund for the booking. I have a history of using Groupon for activities and value our relationship. Sincerely, Victoria K. [redacted] [redacted]

I ordered a couples massage at Dita Spa through Groupon for my birthday. I initially canceled the reservation for 5:30 PM on 5/1/18 because they didn't have availability. A staff member called me back offering to accommodate the time, but I declined as I made other plans. Later, I discovered my Groupon was redeemed on my birthday even though I didn't use it. The unclear cancellation policy states, "Merchant's standard cancellation policy applies," leaving me confused. Despite providing minimal information to John, I was told nothing could be done. The lack of clarity on the policy and the unexpected redemption of my voucher has led me to reconsider future purchases through Groupon. I hope to resolve this issue and continue to support your business, but the confusion and inconvenience have been disappointing.

My partner and I purchased Groupons for Zoom Tooth Whitening. Upon arrival, we were informed that our dental insurance was required for the procedure, which we were not prepared for. They have overbilled my insurance, and legal action is being taken for fraud. After reading concerning Google reviews about similar experiences, we are requesting a full refund for the Groupon due to the insurance charges. We discovered they were supposed to change the gel every 15 minutes, a protocol they did not follow. We are troubled by the numerous complaints against this establishment. Please confirm the refund and initiate an investigation. The doctor shared personal information about having had an abortion at 21 and now has an 8-month-old baby at the office. This information was unsettling. I request a follow-up call regarding the investigation and urge you to review their Google feedback. Thank you for addressing this matter involving the questionable business practices.

Hello, I purchased a groupon last week for monthly parking at Propark and Rapid Park Garage located at [redacted] 1st Avenue in New York for $[redacted] on Wednesday, July 3rd, which I redeemed. Upon parking, I informed them it was a groupon and asked if any additional steps were needed. They assured me everything was fine, issued a ticket for retrieving my car, and I also redeemed the groupon. On Saturday morning, July 7th, when attempting to collect my car, I presented the ticket mentioning the groupon. Sadly, they refused to honor the groupon, insisting I owed an extra $[redacted] for the 4-day stay. The staff's conduct was disrespectful, denying they ever accepted groupons initially. They demanded the additional fee before releasing my car. I aim to address this issue as they accepted the groupon initially but subsequently demanded extra payment. Furthermore, I seek a refund for the groupon as I was informed that I should have parked on the first of the month, making my purchase on July 3rd impractical since I would be leaving at the end of July. The parking manager advised contacting you for a refund due to the unusable parking in August. The groupon number I provided is LG-PN11-9SKG-67PY-BKJW.

I recently bought a one-hour massage deal in Williamsburg for $34 through Groupon. However, when I contacted the spa to book, they informed me that the location is actually in Virginia Beach, which is too far for me to travel. I would like a prompt refund to my credit card as the advertisement was misleading regarding the service location. My voucher number is [redacted]4, Groupon number LG-SYPR-H424-GJ1N-KB2N, and order number is [redacted]. I just made the purchase 5 minutes ago. Please reach out to me at [redacted] or [redacted]