I want to cancel my order on a gold “Jessica” inscripted necklace I ordered for someone...

GetHuman-jaylagar's customer service issue with Groupon from July 2018

4 views | 31988 similar | 0 following
Help with my Groupon issue
GetHuman-jaylagar's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jaylagar will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jaylagar can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jaylagar's own words
I want to cancel my order on a gold “Jessica” inscripted necklace I ordered for someone but it’s supposed to say Madisen & I thought it was changed but wasn’t and i want my order canceled now & my money back right now too. I can’t call anyone bc no one answers but a machine saying go online so i go online yet i still can’t do it though I’m pressing the cancel order the thing will NOT allow & I’m getting more & more upset !! If you don’t respond I’m calling my bank to tell them it must be a fraudulent act bc you guys lie bc I can’t get you ir the website to help & I promise i will never ever use you again & tell other ppl what you are scamming! It makes no sense your company even expected me to buy a necklace with another name on it. I thought that was an example NOT the exact thing i was forced to order bc i put “Madisen” i & I don’t see in looking at my order that you changed the name so i want a response ASAP ! I’m tired of trying & speaking to a real person shouldn’t be hard you Definitely Should have a real human to speak with about things period. ! What company runs this way it’s **** just crazy mess I know this ....!!!!!!! I try to cancel & of course you guys wouldn’t allow it even though you have a button to push it wouldn’t allow ne to. What a scam contact me immediately on this is for my childs birthday you ruined thanks Groupon !!!!

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Groupon

Customer service issue
Reported by GetHuman-jaylagar
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 31988 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-jaylagar started working on this issue
Jul 7th, 2018 3:21pm
GetHuman-jaylagar indicated the issue is not fixed yet.
Jul 8th, 2018 5:46am
GetHuman-jaylagar indicated the issue is not fixed yet.
Jul 8th, 2018 12:05pm

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