How and when will I get my refund back? Booked thru groupon thru this Suppliers name...

GetHuman-ambresia's customer service issue with Groupon from July 2018

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The issue in GetHuman-ambresia's own words
How and when will I get my refund back? Booked thru groupon thru this Suppliers name: Dallas by Chocolate LLC....Booking Reference* BR-*********, Tour Name: * Hour wine tasting tour, travel date: *******..*Product code *****P*....I booked for three people..**Here's the email I received:**Hi, Ambresia.**I just wrote back to Viator about getting you a refund.*Below is the response that I received from Viator. We are not able to give you the refund, as you did not*book through Dallas by Chocolate. It sounds like the only one who can give you a refund is Groupon, so you will need to contact them.**As one solution, we have this same tour each Saturday evening. Is there another date you could join us on it over the next * months? There would be no additional charge.**Sincerely,**Jeanine Stevens*Dallas by Chocolate*Dallas Bites! Tours******@***.com*****-***-**** office ****-***-**** mobile****-----Original Message-----*From: Customer Care Viator ******@***.com**To: dallasbychocolate ******@***.com**Sent: Thu, Jul *, **** *:** pm*Subject: New Booking for Saturday, June **, **** (BR-*********) ref:***Dd*gJSL.*****W*EhNTb:ref**Booking Confirmation Request*Booking Confirmation Request*Dear Reservations,*The following is an instant confirmation booking.*Please ensure you enter the details into your reservation system as this booking has been confirmed to our customer.*****ATTN RES**** Thank you for your message. The customer booked through one of our partner sites and we are unable to refund them directly. We have notified the customer's booking agent that a refund is due, and it must be processed on their side. If the customer contacts you again, please advise them to contact Groupon.*Your acknowledgement of this notification is not required. If you would like to acknowledge this booking please click acknowledge.*For any other problems or queries in regards to this booking please click contact TripAdvisor Experiences Team.*To clarify any customer information please click contact customer.*Any replies to this email will not be actioned as promptly as those done via the links provided.*Booking Details**Supplier Name: Dallas by Chocolate, LLC*Booking Reference: BR-**********Tour Name: *-Hour Dallas Wine Tasting Tour with Bites, Music, and Transportation*Travel Date: Saturday June **, ******CS on the Road Contact: (Alternate Phone)************* *Net Price: USD $*.***Location: Dallas, Texas*Product Code: *****P**Inclusions:*Wine tasting*Light refreshments*Food tasting and snacks*Tour escort*host*Live entertainment*Small-group tour*Transport by air-conditioned coach*Number of travelers: * (* Adults) *Lead traveler: Ambresia S Zanders *Traveler names:*Ambresia S Zanders*Passenger* Passenger**Passenger* Passenger****Kind regards,*Kirsten K**TripAdvisor Experiences Team*Email Address: *****@***.com *Telephone Number:** *-***-***-**** (Las Vegas office - ****) ** *-***-***-**** (Las Vegas office - ****) *Fax Number:** *-***-***-**** (USA)*The above fax numbers are efax connected. We prefer all faxes to be sent by this method. Faxes can be sent to the USA number from any country.

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Customer service issue
Reported by GetHuman-ambresia
Jul 6th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 31521 others
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GetHuman-ambresia started working on this issue
Jul 6th, 2018 1:54am