I would like a refund for a Groupon I purchased for LaLa Photography. The details note...

GetHuman843873's customer service issue with Groupon from July 2018

30478 similar
0 following
Help with my Groupon issue
GetHuman843873's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman843873 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman843873 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman843873's own words
I would like a refund for a Groupon I purchased for LaLa Photography. The details noted that it was for a newborn session and that it was not valid after the baby is * weeks old. I called well before that to schedule an appointment but no one answered. I called several times and left messages but no one returned my call until about a week later. By that point, she told me she did not have any availability until after my baby would be * weeks and there was nothing she could do to honor my Groupon even though it hasn't expired yet (except she could put the amount I paid toward an older child session but it would not cover the value of a session). I do not feel the merchant was able to deliver the services I paid for and that I tried to use in a timely manner. Thank you for your time and attention in this matter. Here is my redemption code and Groupon code.*Redemption Code: *********Groupon: LG-YHVS-MXLL-LY*B-**M*
GetHuman843873 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman843873 fixed the problem
We are waiting for GetHuman843873 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman843873 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman843873
Jul 2nd, 2018 - a yr ago
I have an issue with Groupon too
Seen by 3 customers so far
Similar issue to 30478 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
GetHuman843873 started working on this issue
Jul 2nd, 2018 10:05pm
GetHuman843873 indicated the issue is not fixed yet.
Jul 2nd, 2018 11:06pm