I would like a refund for a Groupon I purchased for LaLa Photography. The details note...
GetHuman843873's customer service issue with Groupon from July 2018
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman843873 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman843873 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman843873's own words
I would like a refund for a Groupon I purchased for LaLa Photography. The details noted that it was for a newborn session and that it was not valid after the baby is * weeks old. I called well before that to schedule an appointment but no one answered. I called several times and left messages but no one returned my call until about a week later. By that point, she told me she did not have any availability until after my baby would be * weeks and there was nothing she could do to honor my Groupon even though it hasn't expired yet (except she could put the amount I paid toward an older child session but it would not cover the value of a session). I do not feel the merchant was able to deliver the services I paid for and that I tried to use in a timely manner. Thank you for your time and attention in this matter. Here is my redemption code and Groupon code.*Redemption Code: *********Groupon: LG-YHVS-MXLL-LY*B-**M*
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