On *-*-**, I tried to order a monogram necklace from Monogram Hub. I went through the...

GetHuman-psparks's customer service issue with Groupon from July 2018

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The issue in GetHuman-psparks's own words
On *-*-**, I tried to order a monogram necklace from Monogram Hub. I went through the process and my American Express was charged but the order was never completed. Then on June *rd, my son sat down with me and ordered four monogrammed necklaces. Each purchased had to be ordered individually therefore, constituting four different charges on my account. I had already been charged on May *th for one of these necklaces which the order never went through! Also on my charge card, on June *rd, I was charged $**.** for something that I don't have a clue (it stated Groupon Inc. Coupons) what it is. I feel my American Express card should be credited for $**.**. Please rectify this overcharge and advise me as to these extra charges. Thank you P. Sparks
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Groupon

Customer service issue
Reported by GetHuman-psparks
Jul 2nd, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 22 customers so far
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Timeline
GetHuman-psparks started working on this issue
Jul 2nd, 2018 8:20pm
GetHuman-psparks indicated the issue is not fixed yet.
Jul 3rd, 2018 2:07pm
GetHuman-psparks indicated the issue is not fixed yet.
Jul 3rd, 2018 9:34pm
GetHuman-psparks indicated the issue is not fixed yet.
Jul 4th, 2018 2:09pm
GetHuman-psparks indicated the issue is not fixed yet.
Jul 5th, 2018 2:42pm
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Jul 6th, 2018 2:30pm
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Jul 7th, 2018 3:03pm
GetHuman-psparks indicated the issue is not fixed yet.
Jul 8th, 2018 12:16am