Deanna Coney: Issue: Please call or email me...there was some charges on my account tha...

GetHuman784933's customer service issue with Groupon from June 2018

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GetHuman784933's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman784933 will want to follow the link below to head to their help center. We will check on GetHuman784933 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
The issue in GetHuman784933's own words
Deanna Coney: Issue: Please call or email me...there was some charges on my account that I did not purchase......*****@***.com...********** **Muthukumar K: Thank you for contacting Customer Support. My name is Muthukumar K* Muthukumar K: Hope you are doing great, Deanna * Muthukumar K: I am so sorry for any trouble.* Muthukumar K: Upon checking, I can see that the order has been placed mistakenly using the mobile app.* Muthukumar K: I've reviewed your order, and if you’re not able to use this Groupon, you can Trade In for another deal! If not I can process refund back to your card. Please let me know which one do you prefer?* Muthukumar K: I have not received a reply from you. This conversation will automatically end in * minute if you do not respond.* Deanna Coney: Yes I was trying to get the above issue resolved on my account because it was a **.** charge I did not purchase...my bank said I must contact you. I did not place the order is what I saying, I don't wanna get anything else because now my account is in the negative because of this.* Muthukumar K: Would you like to refund the order back to your card?* Deanna Coney: Yes I would please. Thanks..* Muthukumar K: While reviewing your account for refund, I see you're eligible for our current reward challenge. It's an opportunity to earn site credit for future Groupon purchases. Can I send you an email with more details after we resolve your issue?* Deanna Coney: Yes that is fine* Muthukumar K: Great! Please be on the lookout for that email later today.* Muthukumar K: I have canceled the order and issued refund back to your card.* Muthukumar K: The refund happens within a matter of days, but we ask that you allow up to ** business days for your refund to appear on your statement.* Muthukumar K: Would you like me to check anything else for you?* Deanna Coney: I would need you to send a email @ D*****@***.com because I have something so they can get my account out of the negative * Muthukumar K: I can see that the email address used on the purchase is *****@***.com.* Deanna Coney: Can yall reverse the payment..either one is fine* Muthukumar K: You will have the chat transcript as a proof of cancellation and the reference*XXXX-XXXX-XXXX******.* Deanna Coney: * GOT YOUR MESSAGE AND LOOKED UP GROUPON. IT IS SOMETHING THAT SUPPOSE TO BE SIGNED UP FOR THAT GIVES DISCOUNTS FOR DIFFERENT THINGS LIKE GETTING NAILS DONE, HAIR, EXT. CAN YOU EMAIL THEM AND SEE IF THEY WILL CANCELL THE TRANSACTION. SOMETIMES THE MERCHANT WILL REVERSE THE TRANSACTION AND PUT THE MONEY BACK IN. IF NOT, I CAN HOT CARD YOUR DEBIT CARD BUT YOU WILL NO LONGER BE ABLE TO USE IT AND WILL NEED TO SIGN A DISPUTE FORM. JUST LET ME KNOW WHAT YOU WOULD LIKE ME TO DO AND I WILL BE GLAD TO HELP AS MUCH AS POSSIBLE. THANKS, TRACY ** This is what they sent me* Muthukumar K: No Worries Deanna your refund has been processed back to your card ending ****.* Muthukumar K: Are we connected Deanna?* Muthukumar K: Thank you for chatting with us today. If you require additional
GetHuman784933 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman784933
Jun 14th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 23199 others
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Timeline
GetHuman784933 started working on this issue
Jun 14th, 2018 7:00pm