Groupon Customer Service Issues

I had trouble scheduling an appointment at the salon initially with no response. Finally, after weeks, they scheduled both the haircut and a hair color change for me though I only requested a haircut. The salon gave me the wrong location over the phone, leading to confusion. Upon arrival, the staff was impolite, claiming I had asked for a highlight when we clearly agreed on a haircut on the phone. Faced with their only stylist being busy, I had to reschedule for a week later. I am seeking a refund for the inconvenience and lack of respect during this salon Groupon experience.

I contacted the merchant a week ago to schedule an appointment using a Groupon voucher. They initially hesitated to book the appointment and said they would call back to arrange it. However, I never received a callback. Today, when I reached out again to book, they seemed reluctant when I mentioned the voucher. During the call, they asked about my child's age, and upon learning she is one year old, they claimed there were no classes available for her age group, which is stated as 18 months to 3 years old on the Groupon. I explained she would turn 24 months in July. After putting me on hold, they offered a class only on Friday at 9:00 am. I felt disappointed in the treatment I received, feeling discriminated against for using a Groupon voucher. I have decided to request a refund and will not be considering this establishment in the future, whether with or without a Groupon voucher.

I have encountered issues using my credit for three offers as the website keeps asking for my credit card information to proceed with the payment. I prefer not to be charged multiple times and would like my items to be deducted from the $[redacted].00 credit in my account. I attempted to seek assistance by phone, but Groupon does not offer customer service over the phone. Contacting them through Facebook did not yield any responses, and the live chat function on the website was unhelpful as no agents were available. This situation is frustrating as I have limited time due to my demanding work schedule as a nurse. I urge Groupon to contact me at [redacted] to provide a solution promptly.

I attempted to buy a Groupon as a gift for Legend Lanes in Cuyahoga Falls, but encountered issues. I tried contacting Groupon for assistance but was unsuccessful. Although I received a refund of $17.00, I couldn't exchange the Groupon for another. How can I use the refunded $17.00 to purchase a gift Groupon for Legend Lanes? Speaking with a customer service representative would be very helpful in resolving this matter. My contact number is [redacted].

Hello, I am encountering multiple issues on your website. I purchased Legoland tickets for my niece, but I received 11 unexpected refunds. Assuming it was a bank error, I contacted my bank, and they confirmed it was not. I reattempted the purchase, which resulted in pending charges on Groupon without any email notifications. Trying to secure the offer, I made another attempt with a 2-day pass, also showing as pending. Currently, 8 tickets are pending when I only require 4. I have been attempting to reach support through the [redacted] number without success. I want to avoid being wrongly charged due to website glitches. Your prompt attention to this matter is appreciated. Thank you, S. Heidari

Please assist me, as I am elderly and accidentally signed up for a Groupon account with the wrong email. I purchased a Bahamas cruise, expecting a voucher, but it never arrived. I realized I used the incorrect email initially, it should be [redacted] Please help me access my voucher or refund by locating it with my card number. The correct email I intended to use is jean1michael2@gmail. Thank you for your help.

I am Sylvia Lucas-Brown. I recently booked a 2-day stay at Hotel Monte Carlo Boardwalk Hotel in Ocean City, MD for May 23 and 24. I reserved 2 rooms - a double queen for 1 night and a king suite. At check-in, I was informed they had no king suites available, despite my booking confirmation. The hotel claimed Groupon should have notified me. I only received an email at 5:11 pm on May 23, which I missed as I had already checked in. Due to the inconvenience, I request a refund of $22.10, as I was charged $[redacted].88 instead of $[redacted].78 for the room issue. Thank you.

I need help with my Groupon purchase. I recently bought a deal for Uncle Buck’s Fish Bowl in Tacoma, Washington, using my old email address and phone number. Surprisingly, the coupon was sent to my old email, even though I usually receive Groupon messages on my new email. Can someone assist me in ensuring the purchased Groupon is sent to my current email address? Thank you. - Marjie

I recently received an email notifying me that my order had expired and I had a limited window to make an exchange. I requested a phone call to address this matter. Despite receiving the call the next day, there were technical difficulties, and the person on the line could not hear me despite my repeated attempts to get their attention. I confirmed that my phone was not muted. Subsequently, I received an email stating that they had tried to call me but I had not answered, leaving me no means to reach out to Groupon for assistance. I am frustrated and seeking help with this issue. If unresolved, I will share my grievances on social media and advise others against using the service due to the lack of customer support. I am also considering escalating this matter to the state Attorney General's office as the emails suggest that my $75 refund may not be processed. I am in need of prompt assistance to address this situation.

My name is Nina Yardley, and you can reach me at [redacted] or [redacted]. I recently moved from 71 S. Sandstone St, Gilbert, AZ [redacted], where I lived a year ago, my previous address was PO Box [redacted], Kearny, AZ [redacted]. I received an email about an order expiration and a limited time for exchange which confused me. My attempt to contact customer service online only led to a callback option. When someone did call, we had trouble hearing each other, leading to a disconnection. Subsequent email communication from them mentioned failed call attempts but provided no further means of contact. I expect a refund if my funds were not used, or I will escalate this issue on Facebook and with the Attorney General of AZ as I am dissatisfied with Groupon's service.

Today, I had an appointment scheduled with Drapper Cleaning at 10 a.m. Unfortunately, they texted me at 10:15 a.m. to inform me they couldn't make it due to a meeting, leaving me frustrated as I have family arriving tomorrow. I feel like this company is not reliable, and I'm requesting a refund of $59. When I booked the appointment, I had to provide my credit card information online, which now concerns me about potential unauthorized charges. I'm unable to reach them by phone, which adds to my frustration. Their text about rescheduling doesn't make sense when they informed me 15 minutes after the scheduled time. This experience has been so upsetting, even leading me to put my dogs in daycare for this appointment. I hope to receive a credit and may rethink using Groupon in the future due to this incident.

I purchased a Groupon deal for a Japanese steakhouse in Alexandria, Virginia, using the "buy it now" option for $33. The deal was for a $60 voucher for a party of 4 or more. During checkout, I applied the "sale3" coupon from the Groupon site, which was supposed to give me a 20% discount, reducing my total to $26.40. However, upon receiving the email receipt, I noticed that I was charged the full $33 instead of the discounted price. I believe there was an error in the system, and I am requesting a refund of $6.60 back to my card. Thank you for your help in resolving this issue.

Subject: Issue with Double Charge on My Visa Credit Card I am writing to address a concern regarding my recent order. I have noticed that I was charged twice for the same amount of $28.22 on my Visa Credit Card. The charges were made on June 10th and June 11, [redacted], for a single order of two units costing $28.22. I would appreciate it if you could look into this matter and provide an explanation for the duplicate charges. Additionally, I kindly request assistance in tracking the shipment associated with order #[redacted]09. I have checked my Groupon page, but the tracking information is not available yet. Thank you for your attention to this matter. Sincerely, Ron S.

On May 26, I purchased a mattress set but didn't receive any email confirmation from Groupon or on my credit card for 24 hours. Worried, I bought it again the next day, unwittingly ending up with two non-returnable final sale sets. When the delivery company contacted me for delivery arrangements, I clarified the situation and only accepted one set. The status of the other order claims it's in transit, but it doesn't seem to be coming to me. I haven't received a refund yet, although I understand the policy. I believe I could contest this since the set they sent, Sealy Meticulous, is different from the Sealy Titanium I intended to buy.

Dear Support Group / Customer Service / Accounting Dept., I have encountered an issue with being charged twice an amount of $28.22 on my Visa Credit Card. The charges were processed on June 10th and June 11, [redacted], for the same order of two (2) units totaling $28.22. I would like clarification on why this occurred and seek assistance in resolving this double charge. For tracking purposes, my order number is #[redacted]09. You can click the link provided here to view the shipment status. Kindly address this matter promptly. Thank you. Best regards, R.S.

I bought a Groupon for a chiropractor visit, but after going to two different locations, they both requested that I get an X-ray before receiving an adjustment. This would incur an additional cost of $40-$75, and I am not experiencing the relief I was seeking for my back when I purchased the Groupon. I am declining to get an X-ray, so they are unable to proceed with the visit. I would like a refund for The Joint Chiropractic Groupon I purchased on June 4th.

I used 5 tickets for the Duck Adventure last Saturday, which unfortunately turned into a nightmare for me, my kids, and my fiancé. The boat broke down in the middle of the lake, and we had to be towed to another boat to return. What was meant to be an hour-long tour, ended up being over 2 hours on a boat without bathroom facilities with 3 kids. It was extremely upsetting when my 6-year-old had an accident because there was no restroom available. I am disappointed that they didn't offer a refund. My name is Alexis, and you can reach me at [redacted]. I can provide my redemption codes and Groupon number if necessary. Thank you, Alexis Garza.

Hello, I am a customer at Pampered Soul. Today, I bought a massage session but had to cancel due to an emergency with my husband. I informed the merchant, but she mentioned she would redeem my coupon anyway. I would like a refund since I couldn't receive the service today. It doesn't seem fair to take the money when I couldn't attend due to a genuine emergency. Please, look into this. Thank you. Kind regards.

I used my debit card to purchase an item that was falsely advertised. After requesting a refund, I received a check from Canada. Unfortunately, banks in the U.S. won't cash it, and I would like the refund to be credited back to my original debit card. Urgently need assistance to resolve this matter. Please contact me at nine-four-zero-twoTEN-nineteen seventy. Continuously being told the issue is resolved when it is not. I am seeking a fair resolution and my money back promptly. Your current handling of the situation is unjust. The problem remains unresolved. Groupon needs to improve its customer service for a better experience.

I have recently received three faulty orders from you. Out of the three sets of solar flamingo lights I purchased, only one worked properly. One flamingo had no legs, and the other had only one leg. The cherub ornament looks nice in the garden, but it doesn't light up as it is supposed to. I was promised a £10 credit for the two faulty flamingo sets, but it hasn't been applied to my account. On my latest order, the cherub's water feature doesn't light up as expected, despite being solar-powered. I initially tried your website because my family uses GROUPON, but I am quite disappointed with the products I have received so far.