I used my groupon on *** and the spa was horrible. They called me * times after schedul...

GetHuman-machacon's customer service issue with Groupon from June 2018

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The issue in GetHuman-machacon's own words
I used my groupon on *** and the spa was horrible. They called me * times after scheduling my appointment, then rescheduled it * tines. When I got there for my appt., the receptionist said they didn’t have an esthetician anymore and didn’t know why they had scheduled me for that day. A massage therapist came out and told me she would “try” and what I wanted. I told her I had an organic cucumber facial schedule as per their offer. She said they didn’t have cucumbers and that those were for salads. She said she had done * facials previously and I would be her *th. After she removed a mask, she tried to do extractions on my nose but told me that the pores weren’t open. I suggested using the steamer. Her response was that the steamer machine was working and had been broken for awhile. How are they offering these groupons if they don’t an esthetician available and proper equipment? It was the worst facial ever. All she did was put mask and face cream. It was a total waste of money. This offer shouldn’t be made available to anyone else. Their service from the scheduler to receptionist (she was wearing a t-shirt & yoga pants) was horrible and unprofessional.
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Customer service issue
Reported by GetHuman-machacon
Jun 10th, 2018 - a yr ago
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GetHuman-machacon started working on this issue
Jun 10th, 2018 12:35am
GetHuman-machacon confirmed the issue is fixed. Hooray!
Jun 10th, 2018 1:48am