On ***, I purchased ** Go Explore DC passes from Groupon DC for $***. The purchase was...

GetHuman-heidiim's customer service issue with Groupon from June 2018

Help with my Groupon issue
The issue in GetHuman-heidiim's own words
On ***, I purchased ** Go Explore DC passes from Groupon DC for $***. The purchase was acknowledged by an automatic Groupon followup email, but when I used the link to my Groupon voucher, no voucher was listed for my ** passes. I contacted Groupon by their customer service email. I got a response from an agent asking for more info on ***--I replied with all of the information shortly after the request. The purchase was pending on my VISA shortly after my purchase, and cleared my VISA on Wednesday. I am now in Baltimore, and only have simple printer access through tomorrow morning. I need them to followup, or refund my money. I will dispute the charge on my VISA tomorrow by ** o'clock DC time, and purchase them directly from Go Explore.*Here is the info directly from my VISA account:**Collapse transaction for Transaction date: ********** GROUPON INC GROUPON.COM IL ***********Collapse transaction for Transaction date: **********GROUPON INC GROUPON.COM IL*Transaction date:************Card type:*Visa*Transaction type:*Purchases*Merchant description:*MISCELLANEOUS PERSONAL SERVICES-NOT ELSEWHERE*Merchant information:*GROUPON.COM , IL*Reference number:******Merchant Name: get more information about merchant name change*GROUPONSelect toEditthe merchant name**As mentioned, the above is a copy and paste from my VISA--the charge for ** *-event Go Explore DC passes for $*** has posted to my account--I have no access to these passes, there is no visible voucher in my account. I flew Thursday and today, and intend to use these shortly in DC area. I will not have a printer at my destination after ** AM tomorrow. Please help me solve this now!

GetHuman-heidiim did not yet indicate what Groupon should do to make this right.

How GetHuman-heidiim fixed the problem
I had to dispute the charge on my credit card. Since I never received the voucher, and I have a series of emails to show I attempted to solve it with Groupon Inc., I believe I will not have to pay the charge.
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Groupon

Customer service issue
Reported by GetHuman-heidiim
Jun 9th, 2018 - 2 years ago
Fixed
GetHuman-heidiim shared how to fix
Seen by 7 customers so far
Similar issue to 230 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-heidiim started working on this issue
Jun 9th, 2018 2:46am
GetHuman-heidiim indicated the issue is not fixed yet.
Jun 9th, 2018 4:22am
GetHuman-heidiim indicated the issue is not fixed yet.
Jun 10th, 2018 9:47am
GetHuman-heidiim confirmed the issue is fixed. Hooray!
Jun 12th, 2018 4:44am

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