I'd like a full refund on the Groupon I purchased for Build-a-Head for $**.**. I placed an order with them on *-**-** and over the next several days tried to get a final photo processed. The customer service was poor at best. Slow response times to my emails and I let it be known I needed the order for a special event. Finally on *-** they emailed me they would process the order & the estimated del. date would be June*. I emailed them on June * saying I had not rec'd it & asked for an update. On *-*-** they sent me an email saying there was an error in ****pping & my order was one of them. It said to let them know when I needed the order & they would send a new one. I had previously stressed the urgent ened for the order for a special event. They obviously dropped the ball somewhere. Why did it take them * days to answer my email about the delivery? I answered back to cancel my order. I immediately got on a live chat to tell them what happened & that I wasn't pleased with the service. I told them they could have offered to send it overnight at their expense since I had told them I needed it by Friday. *-* (Today is *-*). They said you order has already been canceled per your request. I know they didn't read my email that fast and immediately cancel it without an answer or acknowledgement. It is clear they messed up on the order and it was an easy way out for them. No apology from them until I said they could have at least apologized. I am obviously a very dis-satisfied customer. I would like the full amt. I paid for the Groupon $**.** to be refunded to my credit card. I also paid them an additional $**.** that I will have to get refunded from them. Thanks, Gail Corser
I trust that Groupon will make this right and come up with a resolution that is fair.