I'd like a full refund on the Groupon I purchased for Build-a-Head for $**.**. I placed...

GetHuman-gailcor's customer service issue with Groupon from June 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-gailcor's own words
I'd like a full refund on the Groupon I purchased for Build-a-Head for $**.**. I placed an order with them on *-**-** and over the next several days tried to get a final photo processed. The customer service was poor at best. Slow response times to my emails and I let it be known I needed the order for a special event. Finally on *-** they emailed me they would process the order & the estimated del. date would be June*. I emailed them on June * saying I had not rec'd it & asked for an update. On *-*-** they sent me an email saying there was an error in shipping & my order was one of them. It said to let them know when I needed the order & they would send a new one. I had previously stressed the urgent ened for the order for a special event. They obviously dropped the ball somewhere. Why did it take them * days to answer my email about the delivery? I answered back to cancel my order. I immediately got on a live chat to tell them what happened & that I wasn't pleased with the service. I told them they could have offered to send it overnight at their expense since I had told them I needed it by Friday. *-* (Today is *-*). They said you order has already been canceled per your request. I know they didn't read my email that fast and immediately cancel it without an answer or acknowledgement. It is clear they messed up on the order and it was an easy way out for them. No apology from them until I said they could have at least apologized. I am obviously a very dis-satisfied customer. I would like the full amt. I paid for the Groupon $**.** to be refunded to my credit card. I also paid them an additional $**.** that I will have to get refunded from them. Thanks, Gail Corser

GetHuman-gailcor did not yet indicate what Groupon should do to make this right.

How GetHuman-gailcor fixed the problem
I went to my groupon account and customer support and opened a chat page. The rep was very helpful.
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Groupon

Customer service issue
Reported by GetHuman-gailcor
Jun 6th, 2018 - 3 years ago
Fixed
GetHuman-gailcor shared how to fix
Seen by 5 customers so far
Similar issue to 431 others
0 customers following this
Items needed
Name on account
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Timeline

GetHuman-gailcor started working on this issue
Jun 6th, 2018 1:18pm
GetHuman-gailcor confirmed the issue is fixed. Hooray!
Jun 7th, 2018 5:42pm

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