I wanted to order * separate journals from monogram online..and when I realized that yo...

GetHuman749824's customer service issue with Groupon from June 2018

104 similar
0 following
Help with my Groupon issue
GetHuman749824's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman749824 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman749824 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman749824's own words
I wanted to order * separate journals from monogram online..and when I realized that you had to buy them separately and PAY SHIPPING separately...I wanted to call them and talk with them and there was no answer or a call back when I left a message. I got real frustrated at lack of customer service and want to cancel my order..I then tried to call Groupon and now there is no live person to talk to. WHAT IS WRONG with trying to encourage live chats or e-mail yet providing at least ONE OPTION of talking to someone. I have been a loyal Groupon customer and now want to cancel this entire order. It is completely frustrating. I would accept a credit that I could use for a future Groupon - one that is easier to purchase.
GetHuman749824 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman749824 fixed the problem
We are waiting for GetHuman749824 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman749824 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman749824
Jun 4th, 2018 - a yr ago
I have an issue with Groupon too
Seen by 2 customers so far
Similar issue to 104 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
GetHuman749824 started working on this issue
Jun 4th, 2018 8:42pm
GetHuman749824 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 1:17am