I wanted to order * separate journals from monogram online..and when I realized that yo...

GetHuman749824's customer service issue with Groupon from June 2018

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Help with my Groupon issue
GetHuman749824's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman749824 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman749824 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman749824's own words
I wanted to order * separate journals from monogram online..and when I realized that you had to buy them separately and PAY SHIPPING separately...I wanted to call them and talk with them and there was no answer or a call back when I left a message. I got real frustrated at lack of customer service and want to cancel my order..I then tried to call Groupon and now there is no live person to talk to. WHAT IS WRONG with trying to encourage live chats or e-mail yet providing at least ONE OPTION of talking to someone. I have been a loyal Groupon customer and now want to cancel this entire order. It is completely frustrating. I would accept a credit that I could use for a future Groupon - one that is easier to purchase.
GetHuman749824 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman749824
Jun 4th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 2 customers so far
Similar issue to 104 others
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Timeline
GetHuman749824 started working on this issue
Jun 4th, 2018 8:42pm
GetHuman749824 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 1:17am