I’m really troubled by the way Groupon handle my order and here’s the reason:*I ordered...

GetHuman635207's Problem with an order issue with Groupon from April 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman635207 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman635207 can let us know if they help or not.
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The issue in GetHuman635207's own words
I’m really troubled by the way Groupon handle my order and here’s the reason:*I ordered a membership to Bjs. I than contacted your customer service on April **, *to ask a technical question and for some reason your staff cancelled my order.*I contacted them again and it was verified that the error was that of Groupons.*They then told me that the only option I had was to place the order again. When I went through the effort of making the same purchase (Bjs membership ) again the system refused because the first order was still in the system.*I tried again today and it sent me a message indicating that the option for the Bjs membership for $** which included the membership plus $** in Bjs dollars was not available.**I don’t think I should be penalized for a groupon error.**If you look at my purchases you will note that I’ve made multiple purchases from Goupons and had started to move from Amazon to Groupons.* I would like you to put my order back the way I placed it from the beginning!**I tried calling your ***-***-**** several times but no one answers.

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Groupon

Problem with an order issue
Reported by GetHuman635207
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 36789 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman635207 started working on this issue
Apr 27th, 2018 6:38pm
GetHuman635207 indicated the issue is not fixed yet.
Apr 27th, 2018 8:43pm

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