I’m really troubled by the way Groupon handle my order and here’s the reason:*I ordered...
GetHuman635207's Problem with an order issue with Groupon from April 2018
Help with my Groupon issue
GetHuman635207's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman635207 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman635207 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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The issue in GetHuman635207's own words
I’m really troubled by the way Groupon handle my order and here’s the reason:*I ordered a membership to Bjs. I than contacted your customer service on April **, *to ask a technical question and for some reason your staff cancelled my order.*I contacted them again and it was verified that the error was that of Groupons.*They then told me that the only option I had was to place the order again. When I went through the effort of making the same purchase (Bjs membership ) again the system refused because the first order was still in the system.*I tried again today and it sent me a message indicating that the option for the Bjs membership for $** which included the membership plus $** in Bjs dollars was not available.**I don’t think I should be penalized for a groupon error.**If you look at my purchases you will note that I’ve made multiple purchases from Goupons and had started to move from Amazon to Groupons.* I would like you to put my order back the way I placed it from the beginning!**I tried calling your ***-***-**** several times but no one answers.
GetHuman635207 did not yet indicate what Groupon should do to make this right.
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