I paid $*** for a bus to Detroit. The first bus left me and half the passengers behind...

GetHuman-paigemac's customer service issue with Greyhound from August 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-paigemac's own words
I paid $*** for a bus to Detroit. The first bus left me and half the passengers behind after being *.* hours late. Then there wasn't enough room on the second bus, again I was left behind without any help in finding my way. Was then thrown on a bus to Pittsburgh without any help figuring out what bus I would take there after several employees disregarded my concerns and answered none of my questions. * hours into the busride to Pittsburgh, the busses cooling system broke down, so from *am - *am we were at a bus stop in Philadelphia. I missed my connection to detroit and had to fly from Pittsburgh home the next day costing me upwards of $***. I would like a refund for this trip as I never was able to make it to my end destination like the ticket I originally bought indicated.
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Greyhound

Customer service issue
Reported by GetHuman-paigemac
Aug 28th, 2018 - 4 mons ago
I have an issue with Greyhound too
Fixed
Seen by 4 customers so far
Similar issue to 1513 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-paigemac started working on this issue
Aug 28th 5:08pm
GetHuman-paigemac indicated the issue is not fixed yet.
Aug 29th 6:12pm