HELP ME GRANDSON stranded in PA again why

GetHuman974701's customer service issue with Greyhound from August 2018

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The issue in GetHuman974701's own words
Call speak to a rep ... My grand son has been stranded at bus stations twice I had to go feet him from Colorado to goodland Kansas do to greyhound couldn't locate him kept giving excuses oh bus stuck in Ohio no tracker on bus ..*Now sent grandson back to williamsport pa from Colorado Springs co he's stuck in Pitts. Pa cause three hrs late getting out of Denver no driver which put * hrs behind then * arrest on bus more time behind now then in Ohio over dose on bus what the heck now further behind then he gets to Pitts. The railways to williamsport pa left said one won't be there till next morning and need to pay another *** that's just not right we paid and I like a refund he's been threw a ordeal he's been doing well with his anxiety and this started up and his trip to see GMA after no seeing him for * us was he'll die to greyhounds buses and cost so much more and even the reps. We're so rude to us and not helpful ..PLEASE HELP ***.** FOR THIS PLUS GAS GOING TO GET HIM GOODWILL KANSAS AND PITSBURG PA WHERE HIS MOM HAS TO GO GET HIM CAUSE STRANDED NOT even at proper destinations
His anxiety our financial budget and the cost and we were trying to see him after he graduated specially after such great work. No this happens greyhound was necer this poor
I would like understanding and respect and refund not just one way my g son suffered this both ways and not ** mins but hrs on hrs
I have been polite I'm a senior on a fixed income but being tested as if my words don't matter or family
Calls after calls been on hold or don't know what to do or on long holds never answered rep in springs which I have case no on still working here in terminal I will not go back to and nothing was done with him and that scares me and I did nothing and I'm wondering if I will get help PLEASE HELP ME
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Greyhound

Refund
Customer service issue
Reported by GetHuman974701
Aug 10th, 2018 - 7 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 5 customers so far
Similar issue to 1263 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman974701 started working on this issue
Aug 10th, 2018 12:35pm