So I did my girlfriends taxes for her so she could get her stimulus check and she didn...

GetHuman4900165's customer service issue with Green Dot from June 2020

Help with my Green Dot issue
The issue in GetHuman4900165's own words
So I did my girlfriends taxes for her so she could get her stimulus check and she didn't know her GreenDot account information and she didn't have a card so we use my GreenDot account for her direct deposit info on her tax return. We also filed through the non filers but I'm not sure if that will make a difference so she wasn't receiving a tax return just the stimulus check. And so the IRS accepted her tax return with my GreenDot account and gave us a check deposit date of May **th but the checks never deposited. Is it because the account isn't the same as the name on the check and how would I go about resolving this

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Green Dot

Customer service issue
Reported by GetHuman4900165
Jun 2nd, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 26486 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman4900165 started working on this issue
Jun 2nd, 2020 4:24am
GetHuman4900165 confirmed the issue is fixed. Hooray!
Jun 4th, 2020 2:57pm
GetHuman4900165 indicated the issue is not fixed yet.
Jun 4th, 2020 2:58pm
GetHuman4900165 shared this issue with your circles on Google+
Jun 4th, 2020 2:59pm

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