I gave a $** Vanilla Gift Card to my **-yr-old, blind mother for Christmas. I purchase...

GetHuman-smhpaxto's customer service issue with Green Dot from January 2020

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The issue in GetHuman-smhpaxto's own words
I gave a $** Vanilla Gift Card to my **-yr-old, blind mother for Christmas. I purchased the card at Walmart in Leicester, MA.**She lives at an assisted living facility in Ft. Pierce, FL, and the card I sent her, (plus others), was stolen from her wallet by someone in her room (taking advantage of the fact that she's blind and couldn't see them stealing it, which is beyond disgusting.)**I've reported it to the facility's Executive Director, who promised me that she'd get back to me by last Friday, but has yet to do so. I went to the Walmart where I purchased the card this morning, to see if they could reprint the receipt from when I purchased the card, which they did.**I'm wondering if someone could please call me to see if there's any way you could help me track the card to see if*where it's been used. **She received the card on Christmas morning, and it was in her possession for only a short time* (missing by Jan **th, though not sure if the exact date her card(s) were stolen).**I've also contacted the St. Lucie Sheriff's Department, who may be able to help, but I'm trying to get hem as much information as I can to help them locate whoever may have stolen the cards.**Thanks in advance for any help you can provide.** Susan Holmes* ***-***-***** *****@***.com

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Customer service issue
Reported by GetHuman-smhpaxto
Jan 30th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 10522 others
0 customers following this

Timeline

GetHuman-smhpaxto started working on this issue
Jan 30th, 2020 6:18pm
GetHuman-smhpaxto indicated the issue is not fixed yet.
Feb 3rd, 2020 2:10pm