I purchased a Walmart money card at Walmart in Shelton Washington. I registered the car...

GetHuman2964626's customer service issue with Green Dot from May 2019

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman2964626's own words
I purchased a Walmart money card at Walmart in Shelton Washington. I registered the card with my social security number and my name which had just been changed due to me getting married. After I registered the card I tried to use it to pay a bill it was taken off monthly but it would not accept it. They said due to my recent name change that they cannot verify who I was. Later in the day when I called the customer service I had noticed that I lost my physical card but I still have the number. So I called customer service and let them know what was going on ask him if there's anything I could do and told them that I lost my card physical card while they weren't able to mail me one for some reason so I told him to go ahead and put it down as lost or stolen and then they were going to refund my money with a check. The gentleman on the phone told me it would take one to two days I have been waiting almost a month now and the money is still there it said it was on the card still last time I had looked I have the app but it wanted me to go to the main website. Anyway regardless when I call your customer service people now they tell me that I have to have a call from corporate well apparently I missed the call on Saturday because the lady there spokeless it'll be Monday or Tuesday would be during business hours well it wasn't so I missed a call. All I want is my hundred and $** off the card that's what I want. I don't know why that is so difficult to have my Social Security my name everything else is mine I will give you the information. My name is Heather Marie Hurley my social security number is ***-***-****. The number on the card is **** **** **** ****. The expression is * of ** and the number on the back is ***

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Green Dot

Customer service issue
Reported by GetHuman2964626
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 65864 others
0 customers following this

Timeline

GetHuman2964626 started working on this issue
May 22nd, 2019 12:16pm