I let my grandson down loaded to games off my green dot card and all my money got...

GetHuman2758352's customer service issue with Green Dot from May 2019

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The issue in GetHuman2758352's own words
I let my grandson down loaded to games off my green dot card and all my money got took off and I emailed all my information to green dot and they denied me my money back my grandsons was only * years old and * years old and my card was still open I thought you only give permission one time and the close my account like any other bank but they didn't and all my money were gone and green dot refuse to give me my money bad business bad experience I just want my money back For what I didn't know they were still taking payment
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Green Dot

Customer service issue
Reported by GetHuman2758352
May 10th, 2019 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 64490 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2758352 started working on this issue
May 10th 6:42am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:42am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:42am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:43am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:43am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:45am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:45am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:45am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:45am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:45am
GetHuman2758352 indicated the issue is not fixed yet.
May 10th 6:45am