My purse was stolen. My phone was in my purse and the thieves were able to get into my...

GetHuman2892130's customer service issue with Green Dot from May 2019

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The issue in GetHuman2892130's own words
My purse was stolen. My phone was in my purse and the thieves were able to get into my account and send money from it to a card that was in my wallet. It's been such a mess having no phone, no money or identification. This incident happened on April **th, I'm going to verify this but it was either the **th or **th of April. When it happened, I was at a casino and immediately contacted security and after a lengthy conversation they finally investigated and couldn't be of any use since the video surveillance only captured the car as it was driving out of the parking lot after snatching up my purse that was accidently left on the top of the car I was in and fell off unnoticed by my friend unfortunately. Now I am broke and some idiot is having a little vacay on my stupidity. I would like Green Dot to refund my money that I didn't authorize.
GetHuman2892130 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman2892130
May 9th, 2019 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 64393 others
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Timeline
GetHuman2892130 started working on this issue
May 9th 12:05pm