Lost card. Requested new one. Never received. ** weeks now. Green Dot has my money.

GetHuman-cowbless's Complaint issue with Green Dot from April 2019

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The issue in GetHuman-cowbless's own words
I have been trying to get a replacement card for months now. I have asked that my account be closed and my money sent to me. ... I had called for a replacement card probably better than ** weeks ago. It was a load able Walmart MoneyCard. As of today, I still don’t have one. I have spoken with several people, promising me one in * to ** working days. I still haven’t gotten a card and Green Dot still has my money.
My check was directly deposited onto the card. Without a card I can use the funds. My finances are a mess and no one seems to care.
Ideally a replacement card would be wonderful and I would like it as soon as possible.
I have been a customer for years and have always been happy until now. The card was very convenient.
I have called the Walmart money card number, the Green Dot Bank number. I have spoken with my bank and next comes an attorney.
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Green Dot

Green Dot money card from Walmart
Complaint issue
Reported by GetHuman-cowbless
Apr 19th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 61731 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-cowbless started working on this issue
Apr 19th, 2019 10:40am
GetHuman-cowbless indicated the issue is not fixed yet.
Apr 19th, 2019 10:48am
GetHuman-cowbless indicated the issue is not fixed yet.
Apr 21st, 2019 3:05am
GetHuman-cowbless indicated the issue is not fixed yet.
Apr 23rd, 2019 12:53pm
GetHuman-cowbless indicated the issue is not fixed yet.
Apr 23rd, 2019 6:21pm