My friend in reno Nevada bought a green dot money pak and deposited *** and when she lo...

GetHuman2597813's customer service issue with Green Dot from March 2019

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The issue in GetHuman2597813's own words
My friend in reno Nevada bought a green dot money pak and deposited *** and when she logged on to money pak. Com after the purchase to regester the money pak it said to enter info and she entered the info and then it showed her a prompt screen that said her info could not be varified and told her how to ask for a refund in seven to ten business days by check. So now I can't get access to the money and I'm in Seattle Washington and need to have the money now to get back down to her in Nevada. So how does one go about dealing with this issue and why would this be taking place when a simple ***$transfer is the only thing we're trying to get done?
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Green Dot

Customer service issue
Reported by GetHuman2597813
Mar 26th, 2019 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 4 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2597813 started working on this issue
Mar 26th 4:52pm