* problems: Our card got stolen and drained and once we had that straightened out I...

GetHuman2594573's customer service issue with Green Dot from March 2019

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* problems: Our card got stolen and drained and once we had that straightened out I suddenly didn’t have the option to preauthorize any checks. Thinking the problem was the stolen card I bought all new checks. It didn’t work. I still don’t have the preauthorize option. I can’t understand anyone that answers the phones and they usually get impatient and hang up. My second issue is that my husband and I both had a card for the same account before it was hacked. When sighting up it asked if we wanted an additional card or something like that for a fee and we said yes. Now we can’t find that option anywhere.**So to summarize: why can’t I find the preauthorize check section that’s usually in the same area as stop check anymore and also why can’t I get an additional card for this account?**Thanks
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Green Dot

Customer service issue
Reported by GetHuman2594573
Mar 26th, 2019 - 25d ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 57364 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2594573 started working on this issue
Mar 26th 5:18am