* problems: Our card got stolen and drained and once we had that straightened out I...

GetHuman2594573's customer service issue with Green Dot from March 2019

8 views | 57364 similar | 0 following
Help with my Green Dot issue
First: share to improve GetHuman2594573's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2594573 got the right customer help using our suggestion.
The issue in GetHuman2594573's own words
* problems: Our card got stolen and drained and once we had that straightened out I suddenly didn’t have the option to preauthorize any checks. Thinking the problem was the stolen card I bought all new checks. It didn’t work. I still don’t have the preauthorize option. I can’t understand anyone that answers the phones and they usually get impatient and hang up. My second issue is that my husband and I both had a card for the same account before it was hacked. When sighting up it asked if we wanted an additional card or something like that for a fee and we said yes. Now we can’t find that option anywhere.**So to summarize: why can’t I find the preauthorize check section that’s usually in the same area as stop check anymore and also why can’t I get an additional card for this account?**Thanks

GetHuman2594573 did not yet indicate what Green Dot should do to make this right.

How GetHuman2594573 fixed the problem

We are waiting for GetHuman2594573 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2594573 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman2594573
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 57364 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN


GetHuman2594573 started working on this issue
Mar 26th, 2019 5:18am

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies