I was attempting to order a copy of my birth certificate and was directed by the websit...

GetHuman2458297's customer service issue with Green Dot from March 2019

2 views
 | 
54188 similar
 | 
0 following
Help with my Green Dot issue
First: share to improve GetHuman2458297's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2458297's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2458297 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman2458297's own words
I was attempting to order a copy of my birth certificate and was directed by the website to enter my debit card information. After entering my card information the website revealed that they required additional documents be sent in order for my request to be filled. They misled me into thinking they were a state based company but are actually a private company. I contacted a green dot representative and requested that payment to the company be stopped and the ** dollars to be placed back on my debit card. I was told that the money would be back on my card by the **th of march. Please be sure that no payment is made and place the ** dollars back onto my debit card.
GetHuman2458297 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman2458297 fixed the problem
We are waiting for GetHuman2458297 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2458297 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman2458297
Mar 12th, 2019 - 5 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 54188 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2458297 started working on this issue
Mar 12th 2:03am