I was attempting to order a copy of my birth certificate and was directed by the websit...

GetHuman2458297's customer service issue with Green Dot from March 2019

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The issue in GetHuman2458297's own words
I was attempting to order a copy of my birth certificate and was directed by the website to enter my debit card information. After entering my card information the website revealed that they required additional documents be sent in order for my request to be filled. They misled me into thinking they were a state based company but are actually a private company. I contacted a green dot representative and requested that payment to the company be stopped and the ** dollars to be placed back on my debit card. I was told that the money would be back on my card by the **th of march. Please be sure that no payment is made and place the ** dollars back onto my debit card.
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Green Dot

Customer service issue
Reported by GetHuman2458297
Mar 12th, 2019 - 5 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 54188 others
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GetHuman2458297 started working on this issue
Mar 12th 2:03am