Before contacting them, items GetHuman2458297 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman2458297's own words
I was attempting to order a copy of my birth certificate and was directed by the website to enter my debit card information. After entering my card information the website revealed that they required additional documents be sent in order for my request to be filled. They misled me into thinking they were a state based company but are actually a private company. I contacted a green dot representative and requested that payment to the company be stopped and the ** dollars to be placed back on my debit card. I was told that the money would be back on my card by the **th of march. Please be sure that no payment is made and place the ** dollars back onto my debit card.
GetHuman2458297 did not yet indicate what Green Dot should do to make this right.
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